CUSTOMER SERVICE MANAGER

Description

Position Summary: We are seeking a Customer Service Manager to lead the customer experience strategy and ensure efficient and satisfactory service. Key Highlights: 1. Lead the customer experience strategy 2. Team management and focus on user satisfaction 3. Professional development and excellent work environment A leading company in the transportation sector is looking for a **Customer Service Manager** to lead the customer experience strategy and ensure efficient, timely, and user-satisfaction-oriented service. Responsibilities: * Lead and supervise the Customer Service team. * Manage complaints, inquiries, grievances, and suggestions. * Monitor satisfaction metrics and response times. * Implement continuous improvement strategies for customer experience. * Coordinate with various departments to resolve incidents. * Train and develop assigned personnel. * Prepare management reports and performance results. Requirements: * University graduate in Business Administration, Industrial Engineering, Marketing, Communications, or related fields. * Minimum 3 years of experience leading Customer Service departments. * Knowledge of management metrics and customer experience. * Intermediate proficiency in Microsoft Office. * Availability to work on-site. Competencies: * Leadership and team management. * Customer orientation. * Effective communication. * Analytical and problem-solving skills. * Organization and results orientation. Benefits: * Formal employment with all statutory benefits. * Market-competitive remuneration. * Professional development opportunities. * Excellent work environment. **Workplace:** La Victoria, Lima **Work Modality:** On-site **Availability:** Immediate **Are you passionate about leading teams and improving customer experience? Apply now and join our team!** Please send your updated CV indicating your salary expectations. Workplace: On-site employment