Infrastructure and IT Support Technician Profile

Description

Job Summary: Provide technical support and administer, maintain, and improve the company's technological infrastructure to ensure service continuity and timely resolution of incidents. Key Highlights: 1. Opportunity for career growth within the company 2. Job stability 3. Positive work environment **Company: Chocano Group Companies** **Department:** Information Technology **Position:** Infrastructure and IT Support Technician **Work Modality:** On-site **Working Hours:** 8 hours per day, 6 days per week. **Position Objective:** Provide technical support to users and assist in administering, maintaining, and improving the company's technological infrastructure to ensure service continuity and orderly, timely incident resolution. **Personal Competencies Sought:** * Ability to diagnose problems before applying solutions. * Organization and responsibility. * Strong communication skills with users. * Proactivity. * Capacity for learning. * Service orientation. * Ability to document work. * Honesty and responsible handling of access credentials and information. * Ability to work autonomously. **Main Responsibilities:** * Respond to technical support incidents both on-site and remotely. * Install, configure, and maintain desktop computers and laptops. * Diagnose and resolve hardware and software issues. * Install and configure printers and other peripherals. * Configure and support corporate email and Google Workspace tools. * Support LAN/WAN networks, Wi-Fi, and inter-office connectivity. * Diagnose Internet-related issues, IP addressing, DNS, DHCP, etc. * Assist in configuring and maintaining routers, switches, access points, and communication equipment. * Provide basic support and maintenance for CCTV systems, IP cameras, and NVRs. * Support IP telephony, telephone exchanges, and communications. * Configure and support remote access and VPN. * Manage and inventory technological equipment. * Perform and document preventive maintenance. * Record and document incidents, configurations, and implemented solutions. * Assist in implementing new technology projects. * Coordinate with Internet, telephony, CCTV, hardware, and other technology service providers as required. * Availability to provide support across the company's various offices when needed. **Requirements:** * Technical graduate, bachelor’s degree holder, or professional in Systems, Computer Science, Networking, Computing, or related fields. (Completed studies are mandatory) **Required Knowledge:** * Windows 10/11\. * Hardware and software installation and diagnostics. * TCP/IP networking. * IP addressing. * DNS and DHCP. * LAN and Wi-Fi networks. * Microsoft Office. * Printer configuration. * Remote support. * Basic concepts of information security. * MikroTik (desirable) * VPN (desirable) * Windows Server (desirable) * Linux (desirable) * Google Workspace (desirable) * CCTV / IP cameras / NVR (desirable) * IP telephony (desirable) * Issabel or similar technologies (desirable) * Virtualization (VMware / Proxmox) (desirable) * Docker (desirable) * Structured cabling (desirable) * Basic SQL (desirable) **We Offer:** * Formal employment registration with all statutory benefits. * Training opportunities. * Job stability. * Positive work environment. * Opportunity for career growth within Chocano Group Companies. * Formal employment registration with all statutory benefits. Salary: S/.1,130\.00 per month Work Location: On-site employment