IT Support – Pueblo Libre

Description

Position Summary: We are seeking an IT Support Technician to provide specialized support and ensure the operational continuity of the technological infrastructure. Key Highlights: 1. Specialized support and operational continuity of technological infrastructure 2. Resolution of complex hardware, software, and network incidents 3. Preventive and corrective maintenance of computing equipment **Job Opening — IT Support Technician** The company is seeking an **IT Support Technician** to join the Information Technology department, providing specialized support and ensuring the operational continuity of the technological infrastructure. **Position Requirements** * Technical studies in Computing and Informatics, Systems, or related fields. * Minimum 2–3 years of experience in technical support. * Experience in PC, hardware, software, and component maintenance. * Advanced knowledge of Windows 10/11 and Windows Server operating systems. * Proficiency in Active Directory (users, groups, and GPO policies). * Basic administration of Windows servers. * Networking knowledge: DHCP, DNS, NAT, TCP/IP, VPN, IP addressing, and subnetting. * Configuration of LAN/WAN networks, switches, routers, and access points. * Experience diagnosing and resolving complex hardware and software failures. * Preventive and corrective maintenance of computing equipment. * Software, driver installation, and peripheral configuration. * On-site and remote technical support. * Physical equipment maintenance: * Internal cleaning * Thermal paste replacement * Component inspection * Ticket, account, and issue resolution management. **Main Responsibilities** * Provide technical support to internal users. * Address and resolve complex hardware, software, and network incidents. * Administer and maintain computers, printers, and network devices. * Manage the operation of the technological infrastructure. * Perform preventive and corrective maintenance of computing equipment. * Document incidents, solutions, and technical procedures. * Coordinate escalation with higher support tiers. * Support technology improvement and implementation projects. * Document daily activities for performance indicator reporting. **Required Competencies** * Ability to analyze and resolve complex problems. * Teamwork and cross-departmental collaboration. * Effective communication with both technical and non-technical users. * Proactivity and service orientation. * Ability to work under pressure. * Organization, documentation, and best practices in IT support. * Professional ethics and information confidentiality. * Commitment and responsibility toward the company. **Working Hours:** Monday to Wednesday: 8 a.m. to 6 p.m. Thursday and Friday: 8 a.m. to 5 p.m. Saturday: 8 a.m. to 1 p.m. Salary: S/.1,200\.00 \- S/.1,500\.00 per hour Application Question(s): * What is your contact number? * In which district do you reside? * Academic degree? * Do you have experience in PC, hardware, software, and component maintenance? * Do you have experience managing Active Directory (users, groups, and GPO policies)? * Working Hours: Monday to Wednesday: 8 a.m. to 6 p.m. Thursday and Friday: 8 a.m. to 5 p.m. Saturday: 8 a.m. to 1 p.m. Do you agree with these working hours? * What is your expected salary? Work Location: On-site employment