Service Coordinator

Description

Job Summary: Hitss is seeking a Service Coordinator with experience in access management, leading operational teams, and coordinating service committees. Key Highlights: 1. Operational team leadership 2. Service committee coordination 3. Customer escalation management At Hitss — a technology company with over 36 years of experience delivering innovative solutions across Latin America, the USA, and Europe — we are currently looking for our next SERVICE COORDINATOR! **REQUIREMENTS:** * Minimum 5 years of experience in services related to access management, least privilege, or segregation of duties. * Experience leading operational teams in banking, insurance, or AFP sectors. * Experience coordinating service committees and managing customer escalations. * ITIL Service Manager or ITIL 4 Managing Professional certification. * Certifications in information and access security. * Preferably certified or accredited in IGA tools (e.g., SailPoint or others). * Scrum Master or PMP / Project Management Diploma. **BENEFITS:** * Membership in the América Móvil Group. * Full payroll salary from day one. * Corporate EPS health insurance covered at 50% (optional). * Corporate partnership agreements. * Half-day off on your birthday. "HITSS maintains an inclusive hiring policy and therefore invites all individuals to participate in the referenced selection process." We invite you to visit our website: http://www.globalhitss.com/ Employment Type: Full-time Salary: S/.1\.00 \- S/.2\.00 per month Application Question(s): * What is your salary expectation? * Are you available to work Monday through Friday, from 9 AM to 6 PM? * What is your availability if selected? * How many years of experience do you have in access management? * How many years of experience do you have leading operational teams in the banking, insurance, or AFP sectors? * How many years of experience do you have coordinating service committees and managing customer escalations? * Do you hold an ITIL certification? * Do you hold a certification in information and access security? (e.g., IGA; SailPoint or others) * Do you hold a Scrum Master or PMP certification? * Do you hold a Project Management Diploma? * Are you available to work on days outside regular service hours for escalations? Work Location: On-site employment