Job Summary: We are seeking an experienced in-person and digital customer service professional focused on problem resolution and operational support for drivers on a mobility platform. Key Highlights: 1. In-person and digital customer service with a focus on problem resolution. 2. Operational and administrative support on a mobility technology platform. 3. A collaborative culture that values well-being and professional growth. **About Us:** We are a mobility technology platform with over 17 years of experience, committed to contributing to a kinder, more respectful, and safer Lima. We currently operate as the official mobility provider for Jorge Chávez International Airport and for Lima’s most important shopping centers and corporations. **What We Require:** * In-person customer service. **(Mandatory)** * Active listening, empathy, problem resolution, and ability to escalate complaints and incidents. * Minimum 1 year of experience in customer service, operational support, or administrative roles. * Basic to intermediate Excel skills: filters, tables, basic consolidations. **(Mandatory)** * Proficiency in email and digital customer service platforms. * Strong organizational skills and judgment to manage multiple tasks simultaneously. **Your Responsibilities:** * Handle driver inquiries, questions, and incidents via digital channels and in person. * Review and validate payroll settlements, verify payment emails, and record information in internal tracking systems. * Follow up on open cases until closure or proper escalation to the relevant department. * Update reports and control dashboards in Excel. * Coordinate with other departments to resolve operational requests. * Support communications to drivers and team-related activities. **What We Offer:** * Formal employment from day one, including all statutory benefits. * Safe transportation with discounts on our taxi fleet. * Corporate discounts with partner brands. * A collaborative, flat, and approachable culture where every individual can propose and lead projects. * An environment that values your well-being and professional growth. **Work Modality:** * Monday to Friday — Availability to commute to the office (Miraflores) or the airport, depending on operational needs. / Saturdays — Remote. * Working Hours: 9 AM–6 PM * Salary: S/. 1400 Wishing you great success in this process! Salary: S/.1,400.00 per month Application Question(s): * Are you available to commute to Miraflores and the airport? * Please indicate your district of residence Work Location: On-site employment
María García
Indeed · HR
María García
Indeed · HR
