Helpdesk

Description

Job Summary: ENGIPERU is seeking a proactive and responsible Helpdesk professional to manage support tickets, coordinate operations, and contribute to the technical team. Key Highlights: 1. Training and certifications from leading brands 2. Positive work environment and career path 3. Payroll enrollment from day one *We are ENGIPERU, a leading company in software licensing, infrastructure, and projects; a PLATINUM and GOLD partner of globally recognized technology brands, serving over 700 corporate clients nationwide, with plans for regional expansion. We are currently seeking highly qualified professionals to fill the position of* ***Helpdesk:*** **REQUIREMENTS:** * Graduates in Computer Science, Informatics, Networks and Communications, or related fields. * Minimum 6 months of experience in similar positions. * Strong sense of responsibility, teamwork orientation, proactivity, and conflict resolution skills. * Good oral and written communication skills. * Ability to organize and prioritize tasks. **WORK SCHEDULE:** * Monday to Friday, 8:20 am \- 6:20 pm (on-site) * Saturdays, 9:30 am \- 12:30 pm (remote) **RESPONSIBILITIES:** * Assignment, updating, and tracking of support tickets * Handling of support tickets * Demo session control * Virtual Call Center support * Preparation of weekly reports, summaries, and other documentation * Support statistics * Coordination with the Operations department and related areas * Coordination with all company technical staff * Other duties related to the position **BENEFITS:** * Payroll enrollment from day one * Training and certifications from partner brands * Competitive market-based salary * Positive work environment * Career development path Salary: S/.1,300\.00 \- S/.1,500\.00 per month Workplace: On-site employment