IT Support

Description

Job Summary: We are seeking a proactive and committed IT Support professional to perform diagnostics, maintenance, and configuration of computer equipment, ensuring the proper operation of the company's technology infrastructure. Key Highlights: 1. Experience in technical support and PC maintenance, Help Desk. 2. Extensive knowledge of operating systems, networks, and information security. 3. Performing diagnostics, maintenance, and installation of software and hardware. **MAFISA MOTORS**, an automotive industry company with over 10 years of market presence, is seeking an **IT SUPPORT** professional. **REQUIREMENTS:** * Minimum desired experience of 1 year performing technical support and PC maintenance, Help Desk functions. * Technical diploma or Bachelor's degree in Computer Science and Informatics, Systems Engineering, or related fields. * Valid A1 driver's license. **KNOWLEDGE:** * Knowledge of operating systems, cameras, switches, cybersecurity, and perimeter security. * Proficiency in Cmd terminal, PowerShell, BIOS, LAN, WAN, MAN. * Corrective and preventive maintenance of laptops, PCs, printers, and digital devices. * Structured cabling, UTP cabling, NVR, DVR, FIREWALL, ANTIVIRUS. * Proficiency in Windows, Office, Drive, warranties, suppliers, Windows Server 2022/2019\. * Proficiency in DNS, DHCP, TCP/IP, VPN, servers, domains, VPS, email, cPanel. * Active Directory / folder access. **RESPONSIBILITIES:** * Perform diagnostics on computing equipment. * Replace components of equipment. * Record and track each case handled. * Resolve final user inquiries regarding their equipment. * Assist with other tasks as requested by management. * Install and/or configure company-specific applications. * Ensure proper operation of the company's IT infrastructure equipment. * Resolve Internet and network connectivity issues. * Install computer software. * Develop information security policies and procedures. **COMPETENCIES:** * Proactive attitude. * Commitment to assigned tasks and the company. **WORK CONDITIONS:** * Salary: PEN 1,500 monthly, under MYPE payroll. * Work modality: 100% office-based. * Work location: San Luis. * Working hours: Mon–Fri: 8:00 AM–5:50 PM / Sat: 8:00 AM–12:50 PM. Salary: PEN 1,500.00 per month. Application Questions: * Do you have experience providing technical support to multiple users simultaneously? * Approximately how many users did you support in your previous job? * Do you have experience handling user incidents in person and/or remotely? * Do you have experience using help desk systems, ticketing tools, or incident tracking tools? * Do you have experience administering or supporting computer networks? * Are you available to occasionally perform tasks outside your regular role when related to IT support and infrastructure? * Have you performed security camera installations, cabling, or network point deployments? * Are you available to work in the San Luis district? Work Location: On-site employment