Description
Job Summary:
We are seeking IT students for Level 1/Level 2 technical support, ticket management, and issue resolution, ensuring customer service excellence and clear explanation of solutions.
Key Highlights:
1. Growth opportunities in technology
2. Ongoing training
3. Rapid resolution of technical issues
**Requirements:**
· Final-year students of Systems Engineering, Computer Science, Computing, or related Information Technology programs.
· Minimum 1 year of experience in Level 1 or Level 2 technical support, call center, etc.
· Knowledge of HIS / ERP, XHIS, HCIS, XRIS, or hospital environment systems.
· Proficiency with remote support tools (TeamViewer, AnyDesk).
· Availability to work onsite Monday through Saturday from 3:00 PM to 12:00 AM at the client's location (SMP). The shift is onsite from 3 PM to 7 PM at the office and remote from home from 8 PM to 12 AM.
**Responsibilities:**
· Customer service and telephone call handling.
· Ticket management and incident escalation.
· Rapid resolution of technical issues.
· Clear explanation of solutions to non-technical users.
**Benefits:**
· Formal employment under the MYPE labor regime starting on Day 1.
· Salary above market rate.
· Statutory Life Insurance and SCTR.
· Ongoing training
· Growth opportunities in technology.
Salary: S/.1,200\.00 \- S/.1,400\.00 per month
Workplace: Onsite employment