Customer Experience Consultant 4PL

Description

Job Summary: Maersk seeks a Customer Service Representative 4PL to manage end-to-end supply chain processes, act as a primary stakeholder contact, and ensure efficient, results-oriented execution. Key Highlights: 1. Manage end-to-end supply chain processes 2. Exposure to global supply chain operations 3. Professional development opportunities at Maersk **Customer Service Representative 4PL** Location: Lima, Peru At Maersk, we work to transform global logistics through integrated supply chain solutions. We seek talent eager to grow in a dynamic, collaborative, and customer-centric environment. **About the Role** As a Customer Service Representative 4PL, you will be the primary point of contact for stakeholders in daily operations, managing end\-to\-end supply chain processes on behalf of the customer and ensuring efficient, results-driven execution. **Key Responsibilities** * Manage bookings and planning with suppliers, shippers, and 3PLs * Monitor and track end\-to\-end supply chain operations * Resolve customer, supplier, and internal stakeholder inquiries promptly * Manage exceptions and ensure proactive communication with the customer * Follow up on pending bookings and ensure timely closures * Analyze performance of assigned customers and identify improvement opportunities * Collaborate with commercial teams to strengthen customer relationships * Comply with SOPs and monitor operational KPIs * Generate reports and support continuous improvement initiatives **Requirements** * 1–3 years of experience in logistics or supply chain * Knowledge of 4PL operations and supply chain management * Advanced English (spoken and written) * Excellent communication and customer service skills * Strong organizational ability and capacity to work under pressure * Results-oriented mindset and problem-solving capability * Proactive attitude and team collaboration orientation **Ideal Candidate Profile** We seek organized, customer-focused individuals with a strong sense of urgency, effective communication skills, and a continuous improvement mindset. **Why Join Maersk** * Exposure to global supply chain operations * International and collaborative work environment * Professional development opportunities * Involvement in comprehensive logistics solutions If you are interested—or know someone who fits this profile—please apply or share this opportunity. \#LI\-EM1 \#LI\-Hybrid \#RPO Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .