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Summary: This role involves providing customer support, managing CRM tasks, assisting with administrative duties, and coordinating communications in a remote setting. Highlights: 1. Provide outstanding customer support and resolve inquiries. 2. Manage CRM systems and assist with general administrative tasks. 3. Work independently in a fast-paced, fully remote environment. **About us:** We are passionate about providing customized communication solutions to businesses of all sizes. With over 50 years of expertise, we specialize in delivering reliable voice, data, and IT services that help clients stay connected and run efficiently. We take a customer\-first approach and are committed to delivering practical, effective solutions tailored to each business’s unique needs. **Salary:** $900 \- $1,100 USD (monthly) **Roles and Responsibilities:** * Answer customer calls, resolve inquiries, and provide outstanding support. * Enter and manage tickets in the CRM system, ensuring accuracy and timeliness. * Keep the CRM system updated with client and ticket information. * Assist with general administrative tasks such as managing schedules, preparing reports, and maintaining organized records. * Coordinate and manage email correspondence and follow\-ups. * Perform general data entry tasks, including maintaining client information and project documentation. * Assist the CEO with personal and administrative tasks, ensuring efficiency in daily operations. * Handle ad hoc tasks and projects as assigned. * Help coordinate team communications and schedule meetings as needed. * Monitor and prioritize customer support inquiries to ensure timely resolution. **Skills:** * Excellent verbal and written communication skills. * Strong organizational and time\-management skills. * Proficiency in CRM systems, data entry, and basic administrative software (e.g., Microsoft Office, Google Workspace). * Ability to work independently and multitask in a fast\-paced environment. **Qualifications:** * Bachelor’s degree in business administration or related field (Preferred) * Experience in customer service or administrative roles (2\-3 years) * Advanced English (Required) * Reliable Internet connection (Required) **Physical Setting:** Fully Remote **Schedule:** Monday to Friday \- 8:30 am to 5:00 pm EST with a one\-hour lunch break Job Type: Full\-time Pay: S/.3,110\.00 \- S/.3,805\.00 per month Education: * Bachelor's (Required) Experience: * customer service or administrative: 2 years (Required) Language: * advanced English (Required) Work Location: Remote
