Customer Service

Description

Job Summary: We are seeking proactive, service-oriented personnel for customer service, parcel registration, cash handling, and incident resolution. Key Highlights: 1. Efficient and friendly customer service 2. Comprehensive management of parcels and cash operations 3. Resolution of basic inquiries and incidents We are currently looking for a customer service representative to join our team. We seek a proactive, responsible, and service-oriented individual who delivers efficient and friendly customer service, ensures accurate registration, receipt, dispatch, and delivery of parcels, and properly handles the agency's cash operations. Requirements * Technical or university education in Administration, Commercial Cashiering, Customer Service, Logistics, Computing, or related fields. * Minimum 1 year of experience in customer service, cashiering, sales, or similar positions. * Proficiency in Microsoft Office and computer systems at the user level. * Knowledge of issuing payment receipts and cash handling. * Availability to work on-site. Main Responsibilities * Assist customers by providing information on rates, destinations, schedules, and services offered by the company. * Accurately register parcels and transactions in the system. * Verify sender and recipient details to ensure proper shipment handling. * Receive and deliver parcels according to established procedures. * Collect payments and issue payment receipts. * Resolve basic customer inquiries and incidents. * Track shipment status and provide up-to-date information. * Maintain organized and updated physical and digital agency documentation. * Support control and custody of parcels within the agency. * Comply with company operational procedures and internal policies. Salary: S/.1,130.00 - S/.1,400.00 per month Work Location: On-site employment