Customer Service

Description

Job Summary: We are seeking proactive and responsible personnel for customer service to ensure the registration, reception, dispatch, and delivery of parcels, as well as cash handling operations. Key Responsibilities: 1. Efficient and courteous customer service 2. Registration, reception, and delivery of parcels 3. Cash handling and issuance of payment receipts We are currently looking for customer service personnel to join our team. We seek a proactive, responsible, and service-oriented individual who delivers efficient and courteous service to our customers, ensuring accurate registration, reception, dispatch, and delivery of parcels, as well as proper handling of agency cash operations. Job Objective To provide efficient, courteous, and prompt customer service at the agency, ensuring accurate registration, collection, reception, and delivery of parcels while complying with company-established operational procedures and quality standards. Requirements * Technical or university studies in Administration, Commercial Cashiering, Customer Service, Logistics, Computer Science, or related fields. * Minimum 1 year of experience in customer service, cashiering, sales, or similar positions. * Proficiency in Microsoft Office and computer systems at the user level. * Knowledge of payment receipt issuance and cash handling. * Availability to work on-site. Main Responsibilities * Assist customers by providing information on rates, destinations, schedules, and services offered by the company. * Accurately register parcels and transactions in the system. * Verify sender and recipient details to ensure proper shipment management. * Receive and deliver parcels according to established procedures. * Process collections and issue payment receipts. * Resolve basic customer inquiries and incidents. * Track shipment status and provide up-to-date information. * Maintain organized and updated physical and digital agency documentation. * Support control and custody of parcels within the agency. * Comply with company operational procedures and internal policies. Salary: S/.1,130.00 - S/.1,400.00 per month Work Location: On-site employment