Customer Service Agent

Description

Job Summary: We are seeking a proactive and organized call agent to deliver professional, high-quality customer service by managing calls and ensuring resolution of inquiries. Key Highlights: 1. Professional and efficient handling of telephone calls 2. Ability to work under pressure and prioritize tasks 3. Empathy, courteous treatment, and patience in customer service **About the Job** We are looking for a proactive and organized call agent with excellent communication skills to join our team. The primary responsibility will be **answering telephone calls**, delivering professional service, and ensuring every customer receives high-quality support. Proficiency in **keyboard use**, typing speed, and fluent computer operation are essential. **Responsibilities** * Answer and **manage** **telephone calls** from customers professionally and courteously. * Escalate complex inquiries to the appropriate department and follow up until resolved. * Stay updated on internal policies and services to provide accurate information. * Handle multiple tasks simultaneously and record information in an organized manner. **Requirements** * Proven **customer service experience** in a call center and in a similar administrative role. * Excellent verbal and written communication skills. * Ability to work under pressure and prioritize tasks. * Empathy, courteous treatment, and patience in customer service. * Ability to work independently as well as collaboratively in a team. * Good typing speed and accuracy on digital devices. **What We Look for in You** * Proactivity * Organization * Positive attitude toward customers * Quick learning ability * Commitment and accountability **Work Mode:** On\-Site (co\-working) **Address:** Peru \- Av. Circunvalación del Golf los Incas 170, Santiago de Surco 15023 **Schedule:** Rotating shift, 5 days per week, 24/7 availability\. Spain time zone, 8 hours daily. **(overnight shifts)** **Work Mode** * Rotating schedule, 5 days per week * 24/7 availability (including overnight) * Flexibility to adjust schedule according to operational needs \#CSR25 Job Type: Freelance Salary: S/.2,050\.00 \- S/.3,000\.00 per month Work Location: On-site employment