Customer Success Assistant - Advisor / Intern

Description

Job Summary: We are seeking a Customer Success Advisor to support our English students, ensuring their progress and satisfaction within a dynamic learning environment. Key Highlights: 1. Personalized English student mentoring and follow-up. 2. Opportunity for career development in Customer Success at an international company. 3. Human-centered organizational culture focused on professional growth. **We are Universa**, an online academy with international reach, delivering language and competency training programs for individuals and organizations aiming to advance in a global environment. We are looking for an **Advisor** eager to grow within the **Customer Success** field by supporting our students throughout their English course learning journey. **Join a growing team**, part of an education company with international expansion, high standards, and a focus on delivering real impact for our students and the environments in which we operate. **Main Responsibilities:** * Provide mentoring and follow-up support to students throughout their English courses. * Address student questions and guide them regarding class activities and progress. * Monitor attendance, progress, and satisfaction levels of students. * Support rescheduling management or coordination with the academic department when required. * Contribute to enhancing the student experience during their learning journey. **Requirements:** * University or technical students in their final semesters (Administration, Marketing, Psychology, Education, or related fields). * Strong communication and organizational skills. * Proactive attitude and service orientation. * Interest in learning the English language is desirable. **Key Competencies:** * Organization and planning * Proactivity * Assertive communication * Teamwork * Problem solving * Adaptability **What We Offer:** * Internship agreement. * Possibility of transitioning to a formal MYPE payroll position upon completion of the internship and achievement of established performance indicators. * Financial stipend. * 100% remote work with flexible working hours. * Human-centered, mindful, and professionally growth-oriented organizational culture. * Career path opportunities within the Customer Success Department. Work Location: Remote