Customer Success Program Manager

Description

Summary: This role involves building and owning the customer onboarding-to-retention workflow, coordinating across teams, and creating systems in an ambiguous environment. Highlights: 1. Own the customer onboarding-to-retention workflow 2. Build systems and processes in an evolving role 3. Work through ambiguity and build structure About the Role We need someone to run our customer success program from the ground up — onboarding, training, follow\-through, and retention. Think of it like a project manager for the customer journey: you're not doing every task yourself, you're making sure the right things happen at the right time. **What You'll Do*** Own the customer onboarding\-to\-retention workflow * Direct follow\-ups and check\-ins to catch and solve problems early * Coordinate across sales, accounting, and product as issues arise * Build the systems and processes as you go — this role isn't fully defined yet * Report progress and flag issues before they become bigger problems **Requirements** Who you are * 10\-15 years of experience managing people or complex processes * A track record of taking on responsibility without needing close supervision * Comfortable working through ambiguity and building structure where none exists * Excellent written and spoken English * A career pattern that shows sustained interest in this type of work, rather than frequent shifts between unrelated roles **Benefits** We offer: * Open to candidates in Latin America or Europe * Salary: $2500–$3500 USD/month (based on experience) * 100% Remote