Field Force Representative

Description

Summary: Sales representatives build deep relationships with customers and enhance sales performance and customer experience through compliant, ethical practices. Highlights: 1. Drive competitive sales growth 2. Orchestrate positive customer experiences with precision 3. Deliver value to customers and patients ### **Summary** Sales representatives are the primary drivers of customer engagement and sales performance, serving as the face of our customer experience approach. They build deep relationships with customers and patients to drive sales growth through compliant, ethical practices while delivering value. ### **About the Role** Major Accountabilities \~ Drive competitive sales growth \~ Identify and prioritize potential customers (healthcare professionals and stakeholders) who influence prescribing decisions through data analysis \~ Enhance sales performance through skillful orchestration of positive customer experiences \~ Engage and build relationships. \~ Participate in value-based conversations (in-person and virtual) to understand customers’ key challenges, decision-making factors, pain points, and opportunities \~ Personalize and align the targeted healthcare professional’s customer engagement journey by reflecting customer preferences and leveraging available content and multiple engagement channels \~ Collaborate with healthcare professionals to build engagement and develop long-term, sustainable partnerships with Novartis \~ Deliver memorable, customer-centric experiences that go beyond clinical differentiation by listening to customer needs and understanding the healthcare environment \~ Establish effective collaborative relationships with opinion leaders and top medical influencers (at the territory level), challenge current practices, and improve the patient journey (right patient, right time) \~ Deepen insights and understanding of customers \~ Gather business-related insights from customers to reveal what matters most to them \~ Follow up on customer feedback and translate responses into value-adding actions that exceed expectations \~ Leverage available data sources to create dynamic, prioritized, and adaptive interaction plans with relevant territories, accounts, and customers \~ Continuously share customer insights with internal stakeholders to support the development of product- and indication-related content, campaigns, and interaction plans. \~ Deliver value to customers and patients \~ Collaborate cross-functionally and in full compliance to design and implement solutions addressing unmet customer and patient needs \~ Act as a trusted partner to customers in supporting their business operations: listen to learn; comply with regulations and deepen relationships ethically; position for value-added solutions. \~ Interact with customers and colleagues transparently and respectfully, acting with integrity and clear intent. When facing ethical dilemmas, do the right thing—and speak up when something does not feel right. Live by Novartis’ Code of Ethics, Values, and Conduct. Key Performance Indicators \~ Input at the regional level, guided by outcomes from the IMI Field Engagement Performance Management Council. Work Experience \~ N/A Skills \~ Sales skills \~ Customer insights \~ Communication skills \~ Influencing skills \~ Conflict management \~ Negotiation skills \~ Technical skills \~ Account management \~ Cross-functional coordination \~ Healthcare domain \~ Commercial excellence \~ Ethics \~ Compliance Language English **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Benefits and Rewards:** Learn about all the ways we’ll help you thrive personally and professionally. Read our handbook (PDF 30 MB) Division International Business Unit Sales Location Peru Site Lima (Pharmaceuticals / GDD / CTS) Company / Legal Entity PE01 (FCRS \= PE001\) Novartis Biosciences Peru Functional Area Sales Job Type Full time Employment Type Regular (Sales) Shift Work No VIDEO