Summary: A Sales Representative is the driving force behind customer interactions and sales performance, delivering sales growth by building deep relationships in an ethical manner. Highlights: 1. Drive Competitive Sales Growth 2. Develop Deep Customer Insights and Understanding 3. Deliver Value to Customers and Patients ### **Summary** A Sales Representative is the leading driver of our customer interactions and sales performance. They are the face of our customer experience approach and build deep, value-driven relationships with customers and patients to sustainably drive sales growth in a coordinated and ethical manner. ### **About the Role** Major Accountabilities \~ Drive Competitive Sales Growth \~ Identify and prioritize high-potential customers (HCPs and stakeholders) through data analysis that influences prescription decisions \~ Enhance sales performance through skillful orchestration of positive customer experiences \~ Engage and build relationships \~ Participate in value-based conversations (in-person and virtual) to understand critical customer challenges, decision-making factors, pain points, and opportunities \~ Personalize and orchestrate customer engagement journeys for target HCPs—reflecting customer preferences—by leveraging existing content and multiple engagement channels \~ Partner with HCPs to foster engagement, aiming to develop sustainable collaboration for Novartis over time \~ Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding healthcare delivery environments \~ Build effective working relationships with key opinion leaders and top medical influencers (at regional level) and challenge current behaviors to improve patient journeys (right patient, right time) \~ Develop Deep Customer Insights and Understanding \~ Gather insights about customers’ businesses to uncover what matters most to them \~ Track customer feedback and translate responses into actions that generate additional value and exceed expectations \~ Leverage existing data sources to create, dynamically prioritize, and adjust relevant regional, account, and customer engagement plans \~ Continuously share customer insights with relevant internal stakeholders to support development of product- and indication-specific content, campaigns, and engagement plans \~ Deliver Value to Customers and Patients \~ Collaborate seamlessly with cross-functional teams to design and implement solutions addressing unmet customer and patient needs \~ Act as a trusted partner for customers—listen to learn; strive to deepen relationships in a coordinated and ethical way; position yourself to create value-added solutions \~ Act transparently and respectfully toward customers and colleagues, with open intent, integrity, and honesty. Do the right thing when facing ethical dilemmas, and speak up when things don’t look right. Live by the Novartis Code of Ethics, Values, and Conduct Guidelines. Key Performance Indicators \~ To be completed locally, based on future guidance from the IMI Field Engagement Performance Management Council. Work Experience \~ NA Skills \~ Sales Skills \~ Customer Insights \~ Communication Skills \~ Influencing Skills \~ Conflict Management \~ Negotiation Skills \~ Technical Skills \~ Account Management \~ Cross-Functional Coordination \~ Healthcare Sector \~ Commercial Excellence \~ Ethics \~ Compliance Language English **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Benefits and Rewards:** Learn about all the ways we’ll help you thrive personally and professionally. Read our handbook (PDF 30 MB) Division International Business Unit Sales Location Peru Site Lima (Pharmaceuticals / GDD / CTS) Company / Legal Entity PE01 (FCRS \= PE001\) Novartis Biosciences Peru Functional Area Sales Job Type Full time Employment Type Permanent (Sales) Shift Work No VIDEO