Help Desk Operator - Technical Support N1 - Full-time

Description

Job Summary: Hitss Perú SAC seeks Help Desk Operators to provide technical support to ATU users, developing their professional career in the technology sector. Key Highlights: 1. Opportunity for professional growth in the technology sector. 2. Be part of América Móvil Group. 3. Ongoing training for career development. **Hitss Perú SAC – América Móvil Group** At Hitss Perú SAC, we are a leading company in digital solutions and IT services, with over 30 years of experience in the market. We are part of América Móvil Group and have more than 8,000 employees across Latin America, the United States, and Europe. We are currently seeking **Help Desk Operators** who wish to develop their professional careers in the technology sector by providing support to users of the **Urban Transport Authority (ATU)**. **Requirements** * Technical or university graduate in Systems Engineering, Computer Science, Information Technology, Networking, or related fields. * Knowledge of: * Windows operating systems. * Microsoft Office and Microsoft 365\. * Basic-level networks and connectivity. * Printers and peripherals. * Incident handling and technical support. * Minimum 1 year of experience in: * Help desk / Service desk. * End-user technical support. * Ticket management and tracking. **Responsibilities** * Provide remote technical support to ATU users regarding: * Windows operating system. * Microsoft Office and Microsoft 365\ applications. * Network connectivity. * Printers and peripherals. * Register, categorize, and track incidents and requests using the Help Desk tool. * Escalate cases requiring attention from other support levels. * Validate proper resolution and closure of tickets. **Work Schedule** * Full-time modality. * Weekly workload of **48 hours.** * Rotating shifts between 7:00 a.m. and 9:00 p.m. * Work **6 days per week**, Monday through Sunday, with one rotating day off. * Occasionally, based on operational scheduling, night or early-morning shifts may be assigned. **Work Location** * On-site modality. * Offices located in Santa Catalina, La Victoria, adjacent to Claro’s main headquarters. **Compensation and Benefits** * Gross monthly salary: **S/ 1,350\.** * Edenred food card: **S/ 150** per month. * Formal payroll enrollment from the first day of employment. * All statutory benefits. * Opportunity to join América Móvil Group. * Corporate agreements. * Continuous training and opportunities for professional growth. Job Type * Full-time. * On-site work. Job Type: Full-time Salary: Up to S/.1,350\.00 per month Application Question(s): * Are you available for the schedule: Monday to Friday, 8 hours daily (rotating shifts between 7:00 a.m. and 9:00 p.m.), and Saturdays, working some weeks (shifts between 7:00 a.m. and 1:00 p.m.)? * Do you agree to receive a gross monthly salary of S/ 1,350 deposited into payroll \+ S/ 150 on an Edenred food card? Work Location: On-site employment