IT Support - Associate / Platform & Cloud

Description

Summary: Join as an IT Support Analyst – Associate to provide first-level technical support, manage employee onboarding, and maintain local office technology. Highlights: 1. Excellent opportunity for a junior professional to jumpstart an IT career. 2. Work closely with local and regional teams on day-to-day technical operations. 3. Gain exposure to system administration and complex infrastructure tasks. PCI Energy Solutions formally Power Costs Inc.is the premier provider of software, superior customer support, and value\-added services for energy companies worldwide. For almost 30\-years, PCI has set the standard for developing customer\-focused, customer\-driven software to meet the constantly evolving needs of ISO/RTO market participants and bilateral traders. More than 50% of all the power generated in North America is optimized using the PCI Platform. 70% of Fortune 500 Utilities in the U.S. utilize PCI software solutions. IT Support \- Associate Role Overview We are looking for a motivated and proactive IT Support Analyst – Associate to join our growing team in Peru. As our local presence continues to expand, you will play a critical role in ensuring our team has the technical support they need to succeed. This is an excellent opportunity for a junior professional to jumpstart their career in IT. You will work closely with our local and regional teams to handle day\-to\-day technical operations, manage the onboarding of new employees, and maintain a high standard of end\-user satisfaction. Key Responsibilities * End\-User Support: Provide first\-level technical support for hardware and software issues, troubleshooting problems effectively and efficiently. * Employee Onboarding: Lead the technical setup for new hires, including hardware provisioning, account creation, and initial IT orientations. * Maintenance: Monitor and maintain local office technology, including workstations, peripherals, and basic networking equipment. * Documentation: Maintain accurate records of IT inventory and contribute to the internal knowledge base. * Collaboration: Work alongside senior IT staff on projects, gaining exposure to system administration and more complex infrastructure tasks. Qualifications \& Skills * Experience: 0–2 years of experience in an IT support role or a similar technical customer service environment. * Education: A degree or technical certification in Computer Science, Information Technology, or a related field (or equivalent experience). * Technical Knowledge: Familiarity with Windows/Mac OS, Microsoft 365, and basic networking concepts. * Soft Skills: Strong problem\-solving abilities, excellent communication skills (English and Spanish), and a customer\-first mindset. * Growth Mindset: A strong desire to learn and take on new challenges as the company scales. **Benefits:** * Competitive salary. * Performance\-based bonus. * Clear career growth opportunities. * 100% Private Health Insurance coverage. * Hybrid work model * Unlimited snacks and beverages available in the office. EO Statement PCI is committed to creating a diverse environment and is proud to be an equal\-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. PCI is also committed to compliance with all fair employment practices regarding citizenship and immigration status **Company Website:** https://www.pcienergysolutions.com/