On-Site IT Support Technician

Description

Job Summary: We are seeking an On-Site IT Support Technician to provide first- and second-level support, ensure the proper functioning of the technology infrastructure, and manage inventory. Key Responsibilities: 1. On-site first- and second-level technical support for corporate users. 2. Preventive and corrective maintenance of hardware, software, and connectivity. 3. Administration and control of technological inventory. *On-Site IT Support Technician* *We are looking for a professional with excellent customer orientation, solid technical skills, and proactivity to fill the* ***On-Site IT Support Technician*** *position on an outsourcing basis. The selected candidate will provide first- and second-level support to users, ensure optimal operation of the technology infrastructure (hardware, software, and connectivity), and maintain control over the technological inventory.* **Profile We Are Seeking** * Technical diploma or Bachelor’s degree in Systems Engineering, Computer Science, Information Technology, or related fields. * 2–3 years of experience providing on-site technical support to corporate users and resolving first- and second-level incidents. * Experience in preventive and corrective maintenance of computers and servers. * Experience supporting printers and managing technological inventory. * Diagnostics, assembly, repair, and component replacement for Dell, HP, and Lenovo devices. * Proficiency in Windows 10 and 11, and Microsoft Office 365\. * IP, DNS, DHCP, VPN, WiFi, and basic structured cabling configuration. * Driver configuration, management, and troubleshooting. * Excellent customer orientation, effective communication, and ability to work under pressure. * Strong organizational skills and rigorous incident tracking. Job Purpose Design and develop high-impact graphic and audiovisual assets to strengthen the brand’s visual communication, support digital marketing strategies, and contribute to creating user-centered digital experiences using design tools, prototyping, and artificial intelligence. Key Responsibilities * Use Artificial Intelligence tools (ChatGPT, Gemini, Claude, and Figma AI) to optimize design processes, visual research, creative concept generation, prototyping, and digital content production. * Design graphic assets for social media, digital campaigns, online advertising, and corporate communications. * Create commercial, corporate, and portfolio presentations with high visual quality and strategic focus. * Design graphic elements for websites, landing pages, and digital platforms. * Participate in UX/UI design and prototyping of applications, SaaS platforms, and digital interfaces using Figma. * Create, edit, and optimize audiovisual content using traditional tools and AI platforms (CapCut, Runway, or similar). * Adapt graphic assets to different formats, devices, and digital channels. * Maintain organized and up-to-date company visual resources. * Collaborate with Marketing, Sales, and Development teams to ensure brand visual consistency. * Propose new trends, formats, and creative solutions aligned with business objectives. Job Purpose Ensure operational and technological continuity for users by promptly addressing on-site incidents, performing preventive and corrective maintenance on the technology infrastructure, and properly administering hardware and software resources. Key Responsibilities * Provide timely and efficient first- and second-level on-site support to users. * Perform preventive and corrective maintenance of hardware, software, printers, networks, and connectivity. * Execute the annual preventive maintenance plan for PCs and servers. * Maintain control, registration, and administration of the computing equipment and technological resources inventory. * Diagnose, repair, and replace components in corporate laptops and PCs from Dell, HP, and Lenovo. * Configure and troubleshoot network connectivity, VPN access, WiFi, and basic structured cabling. * Install, configure, and update Windows 10/11 operating systems and Microsoft Office 365\ tools. * Systematically track and close incidents reported by users. Position Conditions * **Work Mode:** On-site. * **Schedule:** Hourly basis / Monday to Friday, 9:00 AM to 6:00 PM (three times per week as scheduled). * **Employment Type:** Honorarium Receipt (RXH). Benefits * Opportunity to collaborate with leading companies in the technology sector. * Training in managing and resolving incidents within corporate environments. * Excellent team climate and coordination team support. * Flexible scheduling according to the agreed-upon schedule. *We value strategic, organized, service-oriented individuals with a strong sense of responsibility.* Work Location: On-site employment