On-Site Technical Support

Description

Job Summary: We are seeking a Level 2 technical support professional to manage hardware and software incidents, equipment installation and configuration, and first-line support. Key Highlights: 1. On-site Level 2 technical support for PCs and peripherals 2. End-to-end hardware and software management, from installation to backup 3. Opportunity to innovate and grow within a global, disruptive team Join Stefanini! At Stefanini, we are more than 30\.000 brilliant minds connected across 41 countries, doing what we love and co\-creating a better future. You definitely don’t want to miss this! On\-Site Technical Support L2! Why will we choose you? Because the challenges you’ll take on reflect your ambitions! **Responsibilities and Duties** * Support for the entire fleet of PCs and peripherals * On-site resolution of hardware and software incidents * Support for incidents related to base software * Preparation, installation, configuration, and replacement of computing equipment * Equipment cloning and user data backup * Equipment personalization and data restoration * Preparation of equipment for delivery to vendors and end users * First-line support for printers **Requirements and Qualifications** * Professional with completed technical studies in systems, computer science, industrial engineering, logistics, or related fields * Technical knowledge of hardware (desirable) * Basic knowledge of EXCEL * Familiarity with ticket management tools (desirable) Are you looking for a place where your ideas shine? With over 38 years of experience and a global presence, Stefanini transforms tomorrow — together. Here, every action matters and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive individual, committed to continuous learning, and innovation is in your DNA, then we’re exactly what you’re looking for. Come and build a better future — together!