ON-SITE TECHNICIAN LEVEL 1

Description

Job Summary: Provide on-site technical support to users, diagnosing and resolving hardware and software issues, and performing equipment maintenance. Key Highlights: 1. Professional growth opportunities 2. Pleasant working environment 3. User service and satisfaction **Requirements:** · Technical diploma or university graduate in Computer Science and Informatics, or related fields. · 2 years of experience in on-site technical support services. · Experience in diagnosing and resolving hardware and software issues. · Experience in installation, configuration, and maintenance of computer equipment. · Experience in installation and configuration of Windows operating systems and applications. · Knowledge of networks, connectivity, and basic configuration of communication devices. · Experience in field incident response and resolution. · Familiarity with ticket management software. · Proficiency in Microsoft Office (Word, Excel, PowerPoint). · Experience with remote access tools and technical support. · Ability to draft and prepare technical reports. · Willingness to travel to locations requiring on-site assistance. · Competencies: service orientation, ability to work under pressure, proactivity, organization, analytical capability, and teamwork. **Responsibilities and Authorities:** · Provide on-site technical support to end users and handle assigned incidents. · Diagnose and resolve hardware, software, operating system, and peripheral issues. · Install, configure, and maintain computer equipment, applications, and operating systems. · Perform preventive and corrective maintenance on assigned equipment. · Address incidents related to network connectivity and basic network configuration. · Conduct installations, replacements, configurations, and commissioning of equipment at locations. · Coordinate with Level 1, Level 2, and Level 3 support teams for incident handling and escalation. · Timely record and update completed support activities in the ticketing system. · Track incidents until resolution and closure, meeting established SLAs. · Prepare technical reports and summaries of support activities. · Maintain organized and up-to-date documentation related to interventions performed. · Support IT projects and initiatives as required by COS operational needs. · Deliver appropriate user service and maintain high levels of user satisfaction. **Conditions and Benefits:** · Work mode: On-site in Lima. · Formal employment from day one, including all statutory benefits. · Pleasant working environment and opportunities for professional growth. **Application:** Send an updated CV to pablo.goveya @ stinville\-tech.com with the subject line: Help Desk N1 – \[Name]. Job Type: Full\-time Work Location: In person