IT Intern

Description

Position Summary: Provide support for tasks assigned by the IT Support team, contributing to meeting service level agreements (SLAs) and ensuring user satisfaction. Key Responsibilities: 1. First- and second-level technical support for network and WiFi connectivity 2. Incident and request management via tickets with a user-centric approach 3. Support in infrastructure change management and IT projects The IT Department of DHL Express Peru is seeking an Intern. PURPOSE OF THE ROLE Provide support for tasks assigned by the IT Support team. YOUR RESPONSIBILITIES * Provide first- and second-level technical support for network and WiFi connectivity issues, supporting rapid incident resolution. * Handle and track incidents and requests using the ticketing tool, ensuring timely and organized responses. * Contribute to meeting established service level agreements (SLAs), with a focus on user satisfaction. * Clearly document all actions taken for each ticket and maintain consistent communication with users regarding the status of their requests. * Support infrastructure change management by participating in the execution of approved activities. * Maintain up-to-date inventory records for IT infrastructure equipment and support its proper usage. * Provide operational support during infrastructure project implementations, such as networks and servers. * Escalate incidents or requests requiring specialized attention promptly to the IT Service Manager. WHAT YOU BRING * University graduate in Computer Science or related field. * Prior experience in IT Support is desirable. * Proficiency in Microsoft Office and intermediate English. * Understanding of concepts such as LAN, WAN, WiFi, IP addressing, and troubleshooting. CONNECTING PEOPLE, IMPROVING LIVES