Professional Quality Intern

Description

Job Summary: We are seeking a Professional Quality Intern for a leading telecommunications company to ensure timely attention to internal customer needs. Key Highlights: 1. Join a leading multinational telecommunications company. 2. Apply your knowledge in quality, statistics, and data analysis. 3. Develop your career within a team with national and international reach. **Looking to join a market-leading multinational company? This is your opportunity!** We invite you to join our team as: **Professional Quality Intern** **WHO WE ARE:** We are a company operating the largest nationwide telecommunications network; for over 25 years, we have brought development to towns and businesses located in the most remote areas of the country. Additionally, we have an international presence across 20 countries on all five continents. **MISSION:** ****Ensure timely attention to internal customer needs while safeguarding contractual service terms, leveraging statistical, analytical, and digital tools. Requirements: * One year of experience performing administrative functions in a quality department within the telecommunications sector (preferred). * Experience managing service indicators. * Application of statistical ratios, database administration, and data modeling (preferred). * Advanced-level Excel proficiency. * Knowledge of networks and information technologies. * Management and development of management indicators. * Familiarity with platforms such as Power BI. **\#LI\-ONSITE** **\#PER** Brand: Gilat Satellite Networks Who we are looking for: Graduate or Bachelor’s degree in Electronic Engineering, Telecommunications Engineering, Electrical Mechanical Engineering, or Electrical Engineering. What you will do: * Manage project plant information (preventive maintenance, corrective maintenance, service interventions). * Analyze and propose ratios based on databases of project nodes and equipment. * Prepare occurrence and incident reports for sites (outages caused by natural events or infrastructure), prioritizing those affecting service delivery, and produce monthly operational reports (traffic, most visited pages, call logs). * Collect and document evidence supporting delays and difficulties encountered during out-of-schedule corrective maintenance activities. * Consolidate and present operational indicators, effectiveness of service interventions, and coverage metrics. Channel and address requests from OSIPTEL and FITEL for prompt handling. * Area of Interest: Customer Services