Support Specialist

Description

Summary: Seeking a skilled support specialist to provide technical product support, troubleshoot issues, and ensure outstanding customer service in a growing organization. Highlights: 1. Provide technical product support across various mediums 2. Persistent problem-solving with an analytical approach 3. Dedication to outstanding customer service Job description We are seeking a skilled support specialist to join our growing organization and assist our customers with technical problems when using our products and services. You will be responsible for providing technical product support to our customers by troubleshooting and resolving issues with our products when they arise. Responsibilities: * Provide support to clients through various mediums such as e\-mail, live chat, telephone, and remote desktop support \- responding to clients' questions in a timely manner. * Identify customer needs and help customers use specific features * Communicating with co\-workers to diagnose issues * Prioritizing your workload to ensure the most critical issues are resolved first. * Analyze and report product malfunctions (For example, by testing different scenarios) * Escalate issues to the necessary department, keeping track of any developments and acting as the bridge between the client and the department. * Share feature requests and effective workarounds with support and product team members * Gather customer feedback and share with our Product, CS, and Development teams. * Log and track support tickets within Zendesk’s CRM. Essential Qualifications: * Languages: Advanced English, written and spoken. * Experience: At least two years working with technology in customer support. * Technical Skills: Strong software troubleshooting abilities; solid Excel and Word skills. * Communication: Excellent English skills in speaking, listening, and writing; strong proactive communication. * Problem\-Solving: Persistent problem\-solving attitude with an analytical, process\-driven approach. * Interpersonal Skills: Natural empathy, strong integrity, and dedication to outstanding customer service. * Adaptability: Willing to work occasional weekends and holidays; flexible availability to cover during team absences. * Remote Work: Proven remote work experience; reliable internet and power access (including backup options). What Sets you Apart: * Customer Handling: Experience with challenging customer situations; ability to document solutions clearly. * Training: Background in creating training content and teaching others about processes and technology. * Industry Knowledge: Startup experience; familiarity with Commercial Real Estate Appraisal and Valuation. Job Type: Full\-time Pay: S/.3,500\.00 per month Language: * English (Required) Work Location: Remote