Technical Support

Description

Position Summary: We are seeking a proactive and analytical Technical Support professional to address software and hardware incidents, ensuring operational continuity of technological tools. Key Highlights: 1. Key role in incident response, tracking, and resolution for technological issues. 2. Contribution to continuous improvement of support processes. 3. Opportunity for professional growth and development. **About the Role** We are looking for a proactive, analytical individual with an interest in developing their career in the field of technical support to join our team as **Technical Support**. Their primary responsibility will be to respond to incidents related to software, computer configuration, printers, and initial diagnosis of technical issues reported by users. This position works closely with internal users and the IT team, playing a key role in incident response, tracking, and resolution—ensuring operational continuity of the tools and services used by the organization. The role contributes to continuous improvement of support processes by participating in solution documentation, report generation, and ensuring efficient response to users’ technological needs. **Responsibilities** * Respond to and resolve software-related incidents reported by users. * Perform initial diagnostics and technical troubleshooting to identify technological issues. * Install, configure, and provide support for computing equipment, printers, and other technological devices. * Track reported incidents and assist in managing resolutions. * Document procedures, applied solutions, and generate service reports. * Provide guidance and support to internal users on technological tools. **Requirements** * Technical or university studies in Systems Engineering, Computer Science, Information Technology, or related fields. * Basic knowledge of technical support, hardware, software, and equipment configuration. * Ability to identify and resolve technological issues. * Communication skills, user orientation, and teamwork abilities. * Proactivity, commitment, and willingness to learn and grow within the IT field. **Position Conditions** **Schedule:** Rotating **Work Mode:** On-site **Location:** Villa El Salvador, with availability to occasionally support the La Victoria office. **Employment Type:** Full-time **Compensation:** S/ 1,130\.00 **Benefits** * Payroll enrollment from day one. * EsSalud health insurance. * Mobility bonus. * Opportunity for professional growth and development. * After 3 months, eligibility for EPS health insurance. **Important Note** To participate in the selection process, completing the following application form is mandatory: https://shorturl.at/QQ3Qr Only profiles that complete the form will be evaluated. Salary: Up to S/.1,130\.00 per month Work Location: On-site employment