Job Summary: We are seeking a Technical Support Assistant to provide IT support, manage tickets, and maintain equipment in the pharmaceutical industry. Key Responsibilities: 1. On-site and remote technical support for headquarters users. 2. Ticket management, equipment maintenance, and inventory control. 3. Assistance in user management and coordination with IT vendors. **On behalf of our client, a leading pharmaceutical company, we are currently looking for:** **TECHNICAL SUPPORT ASSISTANT** **What are we looking for?** * Graduates or technicians in Systems Engineering, Computer Science, Informatics, or related fields. * Minimum 1–2 years of experience in Technical Support, Help Desk, or IT Assistant roles. * Knowledge of preventive/corrective hardware maintenance, laptops, printers, and peripherals. * Knowledge of Windows operating system administration and local area networks. * Proficiency with ticketing tools, access management, and inventory control. * Preferred: Knowledge of ITIL v4 and experience with PDAs/data collectors. * Strong organizational, communication, problem-solving, and teamwork skills. * **Must reside in Punta Negra or neighboring southern districts** (mandatory). **What will you do?** * Provide on-site and remote technical support to headquarters users. * Manage the ticket queue: register, categorize, prioritize, and track until closure. * Perform logical and physical maintenance of computers, printers, and peripherals. * Control and keep updated the inventory of technological assets and supplies at the site. * Assist in user management, access assignment, and password resets. * Document diagnoses and solutions, and develop basic user guides/manuals. * Coordinate with IT vendors and monitor equipment warranties. **What do we offer?** * Formal employment with all statutory benefits. * **Work modality:** On-site in Punta Negra (Panamericana Sur Km 45.5). * **Working hours:** Monday to Saturday, 8:00 a.m. – 6:00 p.m. * **Remuneration:** S/ 1,600. Salary: S/.1,000.00 – S/.1,600.00 per month Workplace: On-site employment
María García
Indeed · HR
María García
Indeed · HR
