IT & Web Support Technician

Description

Job Summary: We are seeking a professional to provide technical support for microcomputing, office productivity tools, hosting, cloud services, and web environments, offering user assistance and platform management. Key Highlights: 1. Comprehensive support for operating systems and office productivity tools 2. Administration and support for hosting and cloud platforms 3. Resolution of incidents in web environments (WordPress/WooCommerce) **A. Work Modality:** * **Primary format:** 100% Remote – On-demand work / Hourly rate basis. * **On-site (Optional / Premium compensated):** Occasional technical visits for physical network or equipment issues. Assignments will be based on geographical proximity. **B. Service Scope:** **Microcomputing \& Office Productivity Tools:** * User support for **Windows, macOS, iOS, and Android**. * Configuration of corporate email, VPN, office productivity tools, and local connectivity issues. **Hosting \& Cloud:** * Management and support for servers/hosting providers such as Hetzner and OVH. * Basic administration and incident resolution for **Nextcloud** (users, permissions, synchronization). **Web Environments:** * Technical support for websites built on **WordPress and WooCommerce** (plugin/theme errors, database issues, migrations, SSL). **C. Minimum Requirements:** * Proven experience in Helpdesk / Systems support (minimum 1 year). * Basic Linux environment proficiency (command line) and hosting control panels. * Practical knowledge of troubleshooting WordPress/WooCommerce issues. * Stable internet connection and personal equipment for remote support. * Billing by service (issuance of receipts/invoices based on reported hours). Salary: S/.50\.00 \- S/.200\.00 per hour Application Question(s): * What would be your indicative hourly rate proposal? Work Location: Remote employment