Café Manager

Description

Job Summary: We are seeking an organized, responsible, and solution-oriented Café Manager to lead operations, supervise the team, and ensure the smooth functioning of our café. Key Highlights: 1. Lead operations in cafés, restaurants, or food-related businesses 2. Supervise the team and implement controls to optimize processes 3. Propose and implement operational, administrative, and commercial improvements Café Manager – San Isidro At Terracota Café, we are looking for a highly organized, responsible, and solution-oriented Café Manager with experience leading operations in cafés, restaurants, or food-related businesses. The role aims to ensure the proper functioning of the location, supervise the team, and implement controls to reduce errors, manage costs and shrinkage, and maintain our standards of customer service, presentation, and cleanliness. Main Responsibilities: * Supervise daily operations, opening, and closing procedures. * Organize staff shifts, breaks, and schedules. * Monitor attendance, tardiness, overtime, vacations, and incidents. * Supervise team performance, appearance, and task execution. * Support recruitment, hiring, and onboarding of new staff. * Verify compliance with manuals, protocols, and operational checklists. * Supervise standards of customer service, cleanliness, and product presentation. * Manage inventory, shrinkage, losses, breakages, utensils, tableware, and store assets. * Supervise purchasing, suppliers, pending orders, and cost-saving opportunities. * Review daily sales, costs, slow-moving items, and potential revenue leakage. * Organize invoices, documents, and information required by accounting. * Prepare administrative and operational reports for management. * Handle customer complaints and follow up on customer feedback. * Propose and implement operational, administrative, and commercial improvements. * Support promotions, campaigns, events, and special café activities. Requirements: * Minimum 3 years of experience as a manager, supervisor, or operations head in cafés, restaurants, or food-related businesses. * Advanced Excel skills. * Experience managing and supervising staff. * Knowledge of inventory management, costing, procurement, supplier management, and operational controls. * Ability to prepare reports and analyze data. * High level of organization, follow-up, and attention to detail. * Leadership, sound judgment, initiative, and problem-solving ability. * Firm and respectful communication with the team. * Availability to work on-site for 48 hours per week. * Flexibility to adjust schedule according to operational needs, including weekends. We seek a hands-on individual deeply involved in operations, capable of constant monitoring and able to organize, control, and improve café processes. Interested candidates may send their CV via WhatsApp to 955 550 015, indicating the position “Café Manager”. Salary: Starting from S/.2,000\.00 per month Work Location: On-site employment