Call Center

Description

Job Summary: We are seeking a professional to lead and oversee the call center area, ensuring compliance with team metrics and functions, developing continuous improvement strategies, and implementing tools to optimize operations. Key Highlights: 1. Leadership in call center, preferably in PSP. 2. Development and implementation of operational strategies. 3. Results-oriented approach and continuous improvement. San Isidro, Peru \| Full time \| Hybrid \| R1563488 Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare customers find better solutions for their patients. Formed from the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that leverage advances in information, technology, analytics, and human ingenuity to advance healthcare. We are currently seeking professionals who wish to be part of a multinational company: **CALL CENTER** **(Patient Support Program)** **Position Objective** Oversee and manage the call center area, ensuring compliance with team metrics and responsibilities, and developing continuous improvement strategies aligned with operational capacity. Develop and implement tools that support and promote optimal operational performance, ensuring adherence to policies and regulations defining the project’s scope. . **Key Responsibilities** * Develop and implement the call center operational strategy. * Build, monitor, and manage reports and indicators required to meet KPIs. * Deliver periodic reports. * Continuously develop continuous improvement strategies. * **Requirements** * Professional degree in health or administrative fields. * Experience in call center leadership, preferably in PSP. * Assertive communication skills. * Problem-solving ability. * Results-oriented mindset. * Intermediate Excel proficiency. * Establishing, monitoring, and managing call center productivity metrics. \#LI\-CES IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. **Where you'll work** --------------------- ### **Hybrid** You’ll split your time between home and the office, giving you the flexibility to focus where you work best while still building strong in\-person connections with your team. This model combines the autonomy of remote work with the collaboration, energy and resources of an office environment. **Culture** ----------- Culture at IQVIA is built on a shared belief: that when people are empowered with better data, smarter technology and deeper expertise, they can change what’s possible for patients. Across every team and every corner of the globe, you’ll find colleagues who genuinely care — about the mission and about each other. That’s what makes this a place where people tend to stay, grow and do the best work of their careers.