Customer Experience and Service Quality – Food & Beverage Industry

Description

Job Summary: Ensure consistent adherence to quality, service, and operational standards in restaurants, guaranteeing a Prime customer experience through continuous supervision and constant improvement. Key Highlights: 1. Restaurant quality supervision and control. 2. Operational auditing and continuous service improvement. 3. Direct collaboration with Quality and Management teams. **Job Objective** Ensure consistent adherence to quality, service, and operational standards across restaurants, guaranteeing a Prime customer experience through continuous supervision, on-site audits, process control, and constant improvement. **Main Responsibilities** **Quality Supervision and Control** * **Conduct frequent, unannounced restaurant visits.** * Verify infrastructure conditions, ambiance, temperature, cleanliness, and equipment functionality. * **Evaluate service response times, service quality, and protocol compliance.** **Customer Experience** * Analyze the diner’s experience from entry to departure. * **Identify service failures and raise immediate alerts.** * Validate that the delivered experience aligns with the Prime standard. **Operational Auditing** * **Audit the performance of managers, dining room supervisors, and operational staff.** * Verify the accuracy of information provided to customers and management. * **Prepare reports detailing findings, incidents, and corrective action plans.** **Continuous Improvement** * Propose improvement actions based on direct observation and audit results. * **Coordinate with Operations and Administration to implement corrective measures.** * Track effective closure of observations. **Internal Coordination** * **Work directly with the Quality, Audit, and Management departments.** * Align evaluation criteria and standards across all locations. **Candidate Requirements** * **Technical or university degree in Business Administration, Hospitality, Gastronomy, Tourism, or related fields.** * Minimum 3–5 years of experience in restaurants, hotels, or service chains. * **Proven experience in supervision, operational auditing, or quality control.** * Knowledge of customer experience, BPM, and service standards. * **Willingness to perform fieldwork and conduct frequent visits.** Employment Type: Full-time Application Question(s): * Do you have experience in the food & beverage industry? For how long? * Would you agree with a salary of 2\.2k? Work Location: On-site employment