Customer Services Representitive

Description

Summary: Seeking professional, customer-focused Bilingual Customer Service Representatives fluent in English and Spanish to support U.S.-based clients across multiple industries. Highlights: 1. Handle inbound and outbound customer interactions in English and Spanish 2. Provide accurate information regarding products, services, and policies 3. Collaborate to improve customer satisfaction and operational efficiency **Bilingual Customer Service Representative (English \& Spanish**) **Location:** Lima, Peru (Onsite) **Employment Type:** Full\-Time **About the Role** We are seeking professional and customer\-focused Bilingual Customer Service Representatives fluent in both English and Spanish to support U.S.\-based clients across multiple industries. The ideal candidate will have excellent communication skills, strong problem\-solving abilities, and experience handling customer interactions through phone, email, and chat channels. This role requires a neutral and professional communication style, the ability to multitask efficiently, and a commitment to delivering exceptional customer experiences. **Key Responsibilities** * Handle inbound and outbound customer interactions in English and Spanish. * Assist customers with inquiries, account support, scheduling, troubleshooting, and general service requests. * Provide accurate information regarding products, services, and company policies. * Maintain high\-quality customer service standards and professionalism during all interactions. * Document customer interactions accurately within CRM systems. * Escalate complex issues to supervisors or appropriate departments when necessary. * Meet daily productivity, attendance, and performance KPIs. * Follow company compliance, data security, and confidentiality policies. * Collaborate with supervisors and team members to improve customer satisfaction and operational efficiency. **Qualifications \& Requirements** * Fluency in both English and Spanish (spoken and written) is required. * Minimum 6 months to 2 years of customer service, call center, or BPO experience preferred. * Strong verbal communication and active listening skills. * Ability to work in a fast\-paced environment and manage multiple tasks simultaneously. * Experience using CRM platforms, ticketing systems, and Microsoft Office/Google Workspace. * Strong attendance and punctuality record. * High school diploma required; college education preferred. * Ability to work U.S. business hours, including weekends if required. **Preferred Skills** * Experience supporting U.S.\-based customers. * Neutral English accent with strong comprehension skills. * Sales, retention, or upselling experience is a plus. * Experience in healthcare, legal, e\-commerce, logistics, or customer support campaigns preferred. **Work Environment \& Technical Requirements** * Stable high\-speed internet connection (for remote/hybrid positions). * Quiet and professional work environment. * Ability to work from a secured and compliance\-driven environment if required by the client. * Familiarity with VOIP systems, dialers, and remote communication tools. **Compensation \& Benefits** * Competitive salary based on experience and language proficiency. * Performance\-based incentives and bonuses. * Career growth and advancement opportunities. * Paid training and continuous development. * Supportive and multicultural work environment. **Schedule** * Full\-time shifts aligned with U.S. business hours. * Rotational schedules may apply depending on campaign requirements. **Application Process** Qualified candidates will undergo: * Initial HR Screening * English \& Spanish Language Assessment * Client Interview (if applicable) * Final Evaluation \& Offer Letter Job Type: Full\-time Pay: S/.1,350\.00 \- S/.1,500\.00 per month Application Question(s): * Your current salary per month in Peruvian Nuevo Sol? * Your Expected Salary per month in Peruvian Nuevo Sol? Experience: * CSR: 1 year (Preferred) Language: * Spanish (Required) Work Location: In person