Job Summary: We are seeking professionals to serve and advise customers, manage banking operations, and promote digitalization—contributing to BBVA’s success and vision of responsible banking. Key Highlights: 1. Comprehensive customer service and advisory support for banking transactions 2. Promotion of digitalization and use of digital channels 3. Contribution to responsible banking and a diverse team **Want to develop your professional career?** BBVA is a global company with over 160 years of history, operating in more than 25 countries where we serve over 80 million customers. We are more than 121\.000 professionals working in multidisciplinary teams with diverse profiles—including finance experts, legal specialists, data scientists, developers, engineers, and designers. Our people make the difference in our success. **Contract Type:** Regular (Indefinite) **What Are We Looking For?** KEY RESPONSIBILITIES: * Customer service and execution of operational tasks related to digitalization and migration. * Identification of migratable transactions (e.g., transfers, credit card payments, deposits, withdrawals, etc.). * Comprehensive management and performance tracking of your own portfolio and that of your team (including analysis, recovery activity management, etc.), both in terms of volume and profitability—as this is your responsibility. * Serving the public by resolving inquiries and complaints within your functional scope. * Customer service for transactions such as: credits/debits, subscriptions/redemptions, bill payments, cancellations, balance inquiries, transaction history, foreign exchange purchases/sales, and client-letter-based transfers. * Identification of migratable monetary transactions (e.g., deposits, withdrawals, loan/credit card payments, etc.) and non-monetary transactions (e.g., PIN changes, balance inquiries, campaigns, etc.). * Educating and advising customers on using Digital Channels, ATMs, and Agents. * Identifying customer incidents across Digital Channels and executing basic triage protocols—or escalating them through the appropriate channels. * Addressing inquiries from both customers and non-customers within your functional scope. * Demonstrating empathy and delivering consistent, high-quality service while adhering to various operational and customer service protocols. * Verifying that the Digital Pod is functioning correctly in your branch; otherwise, reporting it for timely intervention and resolution. * Encouraging customers visiting the branch to use the Digital Queue system. * Acting as ambassadors of the BBVA app among other colleagues assigned to the branch. * Promoting and selling digital products to customers visiting the branch. 10\. Complying with BBVA’s operational and regulatory controls. * Performing any other duties assigned by your leader and driving continuous improvement of the role. **Responsible Banking** --------------------- Our responsible banking model **aims to build a more inclusive and sustainable society.** Because the future of finance is financing the future. We began with the spirit of helping others make the best financial decisions—and that spirit remains today, motivating us to keep advancing, prioritizing innovation and digital transformation, and making the opportunities of this new era accessible to all. **Diversity** -------------- At BBVA, we believe that having a **diverse team** makes us a better bank. Therefore, we **actively support diversity, inclusion, and equal opportunity**, regardless of race, gender, age, religion, sexual orientation, gender identity, gender expression, and other factors. We foster a collaborative and inclusive work environment that allows each person to bring forth their best self. **Our Values** -------------------- **Our values define our identity** and serve as the driving force behind achieving our purpose—they guide all our actions and decisions. **Legal Requirements** If the position you are applying for is located outside the country where you currently reside, you may need to obtain a visa and/or work permit and/or residence permit, as well as comply with any other requirements imposed by local labor and immigration regulations or applicable professional regulations for this role in that country. In case you are selected as the final candidate, BBVA may assist you in processing the corresponding permit/visa, provided that if, for any reason, (i.) the relevant visa and/or work permit and/or residence permit is not issued, or (ii.) any other requirements mandated by local labor and/or immigration and/or professional regulations applicable to performing this role in that country are not fulfilled, regrettably you will be excluded from the position. Likewise, if you already hold a visa and/or work permit and/or residence permit for the relevant country, please indicate this when applying for the position.
María García
Indeed · HR
María García
Indeed · HR
