Lima North Supervisor

Description

Job Summary: Supervise and control the commercial and operational activities of transportation agencies, ensuring service standards, achievement of targets, and customer satisfaction. Key Highlights: 1. Opportunity for professional development and career path. 2. Excellent work environment. 3. Participation in improvement and innovation projects. **Job Objective** Supervise, control, and ensure the proper functioning of the commercial and operational activities of the **Plaza Norte, Plaza Los Olivos, and Fundición** agencies, guaranteeing compliance with **Transportes Instabus** service standards, achievement of sales targets, appropriate personnel management, and passenger satisfaction—contributing to the company’s growth and profitability. **Main Job Responsibilities** * Supervise the daily operations of the Plaza Norte, Plaza Los Olivos, and Fundición agencies. * Responsible for meeting performance indicators (sales, operations, customer service, etc.). * Verify adherence to scheduled service hours and departure times. * Supervise the condition of facilities, customer service modules, and boarding areas. * Coordinate with the Operations Department to address incidents, delays, schedule changes, and contingencies. * Verify compliance with company-established operational procedures. * Supervise proper passenger boarding and disembarkation. * Supervise the performance of ticket agents, counters, collectors, guides, and other personnel assigned to the agencies. * Verify compliance with customer service protocols, personal appearance standards, and internal policies. * Monitor staff attendance, punctuality, shift schedules, and performance. * Train staff on operational procedures, customer service, and commercial policies. * Prepare performance reports and report incidents or non-compliance to the Operations Coordination team. * Monitor achievement of company-defined commercial objectives. * Supervise the ticket sales and issuance process at the agencies. * Verify compliance with fares, promotions, and commercial policies. * Daily monitoring of sales levels and service occupancy rates. * Supervise the quality of service provided to passengers. * Coordinate with the Operations, Commercial, and Human Resources departments to ensure optimal agency operations. * Promptly report any irregularities detected. **Academic Qualifications** * Technical or university degree in Administration, Business Administration, Industrial Engineering, Marketing, Logistics, or related fields. * Courses in customer service, sales, leadership, or commercial management (desirable). **Experience** * **Minimum 2 years’ experience in interprovincial passenger transportation companies. (Mandatory).** * Experience supervising agencies, terminals, or sales points. * Experience leading sales and customer service teams. * Experience in cash control, cash audits, and managing commercial performance indicators. * Prior experience managing transportation agencies or terminals is desirable. **We Offer** * Formal employment under Remype payroll with all statutory benefits. * Market-competitive remuneration aligned with experience. * Opportunity for professional development and career path. * Excellent work environment. * Work tools (mobile phone and laptop, per company policy). * Participation in organizational improvement and innovation projects. Salary: S/.1,800\.00 \- S/.2,000\.00 per month Workplace: On-site employment