Hotel Receptionist

Description

Position Summary: We are seeking a Multifunctional Hotel Receptionist to provide friendly and efficient service to guests, managing reservations, check-ins, check-outs, and guest requests, while ensuring administrative and operational order. Key Highlights: 1. Friendly and efficient guest service 2. End-to-end management of reservations and stays 3. Promotion of additional hotel services We are searching for top talent to fill the position of **Hotel Receptionist (Multifunctional)** at a prestigious and exclusive hotel located in the Yanahuara district. **Position Objective:** To deliver friendly and efficient guest service by managing reservations, check-ins, check-outs, and guest requests during their stay, ensuring administrative and operational order of the business. Requirements * **Experience:** Minimum 1 year of experience in similar roles (hotel front desk and cash handling). * **Languages:** **Intermediate English (spoken and fluent)**, essential for serving international guests. * **Technical Skills:** Proficiency in hotel property management systems (PMS), electronic invoicing, WhatsApp Business tools, and cash reconciliation/closing procedures. * **Location:** Availability to work in **Yanahuara** (as a reference, two blocks from Av. Ejército). Responsibilities * Perform check-in (arrival) and check-out (departure) procedures, accurately registering guests in the system. * Manage and take reservations via telephone, web, and WhatsApp, keeping room availability updated. * Handle cash transactions, issue payment receipts (receipts and invoices), and perform shift reconciliation and closing. * Address guest inquiries, resolve complaints or unexpected issues promptly, and promote additional hotel services. * Actively coordinate with the Housekeeping team and report operational incidents to the Maintenance department. * Proactively request and manage guest reviews on digital platforms (TripAdvisor, Booking, etc.). * Prepare and submit a detailed shift report before departure. Working Hours * **Shift Duration:** 8 hours per day, 6 days per week (6x1). * **Day Off:** Rotating between Monday and Friday (Weekends are not days off). * **Shift Availability (To be coordinated based on candidate profile):** * **Rotating Shifts (Morning/Afternoon):** 7:00 a.m. to 3:00 p.m. and 3:00 p.m. to 11:00 p.m. * **Fixed Shift (Night):** 11:00 p.m. to 5:00 a.m. (Permanently fixed). Benefits * **Base Salary:** S/. 1,450.00 monthly. * **Statutory Benefits:** Formal employment under the **MYPE** regime (including 50% bonus, 50% CTS, and 15 annual vacation days). IMMEDIATE AVAILABILITY. If interested, apply now or contact us at: 902700685 Salary: S/.1,400.00 per hour Workplace: On-site employment