Operations Assistant

Description

Job Summary: We are seeking a professional to provide administrative support and customer service, manage warranties, coordinate technical services, and resolve inquiries. Key Highlights: 1. Essential role in administrative support and customer service. 2. Warranty management and coordination of technical services. 3. Resolution of technical inquiries and complaint follow-up. **Profile:** * Minimum 2 years of experience in telephone support, customer service, back office, or related functions. * Excellent verbal and written communication skills. * Proficiency in Excel, Google, Outlook, and WhatsApp Business. * Basic knowledge of technological or electronic products (not mandatory). **Responsibilities:** * Provide administrative support and case follow-up for customer service. * Warranty management. * Coordination of technical services. * Complaint follow-up, data entry, and system updates. * Resolution of basic technical inquiries via telephone, email, or internal platforms. * Empathetic, proactive, and problem-solving attitude. * Logistics coordination of equipment shipments and pickups between Lima and provinces. **Benefits:** * Working hours: Mon-Fri 8:00 a.m. to 5:00 p.m. | Sat 9:00 a.m. to 2:00 p.m. * Salary: S/.1,300. * Positive work and organizational climate. * Growth opportunities. Salary: S/.1,200.00 - S/.1,300.00 per month Workplace: On-site employment