Operations Assistant

Description

Job Summary: We are seeking an administrative support and customer service professional with experience in case management, warranty handling, and coordination of technical services. Key Highlights: 1. Customer service and administrative support experience 2. Verbal and written communication skills 3. Empathetic attitude and problem-solving orientation **Profile:** * Minimum 2 years of experience in telephone support, customer service, back-office operations, or related fields * Excellent verbal and written communication skills * Proficiency in Excel, Google, Outlook, and WhatsApp Business * Basic knowledge of technology or electronic products (not mandatory) **Responsibilities:** * Provide administrative support and case follow-up for customer service inquiries * Warranty management * Coordination of technical services * Tracking of complaints, data entry, and system updates * Resolution of basic technical inquiries via telephone, email, or internal platforms * Empathetic, proactive, and problem-solving oriented attitude * Logistics coordination of equipment shipments and pickups between Lima and provinces **Benefits:** * Working hours: Monday–Friday, 8:00 a.m. to 5:00 p.m. | Saturday, 9:00 a.m. to 2:00 p.m. * Salary: S/.1,300. * Positive work environment and organizational culture * Growth opportunities Salary: S/.1,200.00 – S/.1,300.00 per month Workplace: On-site employment