RECEPTIONIST - CUSTOMER SERVICE

Description

Job Summary: We are seeking an Operations Assistant for a pediatric health center — organized, empathetic, and proactive — who provides warm and professional service to families. Key Highlights: 1. Orderly and humanized attention to parents and children 2. Appointment scheduling, patient follow-up, and administrative processes 3. Positive work environment, continuous training, and growth opportunities We seek an organized, empathetic, and proactive individual who serves as the first point of contact with our families, delivering warm, clear, and professional service. Ensure orderly and humanized attention to parents and children, managing appointments, patient follow-up, and the center’s administrative processes. **Main Responsibilities** * In-person reception of children and parents * Handling inquiries via WhatsApp and phone calls * Providing clear information about evaluations, therapies, and workshops * Scheduling, confirming, and rescheduling appointments * Tracking absences and attendances * Organizing therapeutic team schedules * Recording and monitoring payments * Managing patient files * Supporting administrative tasks * Basic support in simple designs using **Canva** (reminders, flyers, notices) * Coordinating content for social media or workshop promotions * Sending appointment reminders to families * Contacting families regarding treatment absences or pauses * Assisting with registration for evaluations and therapies **Requirements** * Technical or university degree in administration, psychology, or related fields * Minimum 1 year of customer service experience (mandatory) * Excellent verbal and written communication skills * Proficiency in basic tools (WhatsApp Business, Excel, calendar, and basic Canva) * Organized, punctual, and responsible individual **Work Schedule** * Monday to Friday: 12:00 p.m. to 9:00 p.m. * Saturday: 11:00 a.m. to 8:00 p.m. * 1-hour lunch break **We Offer** * Positive work environment * Continuous training * Growth opportunities * Market-competitive salary We seek someone who understands that each family requires guidance, clarity, and trust from the very first contact. Salary: S/.1,130\.00 per month Workplace: On-site employment