Technical Support Assistant - Help Desk

Description

Job Summary: We are seeking a Technical Support Assistant / Help Desk professional to provide in-person incident support, troubleshoot issues, and maintain hardware and software. Key Responsibilities: 1. In-person incident support for users 2. Resolution of hardware, software, and network issues 3. Preventive and corrective maintenance Grupo Dos de Mayo, a company operating in the restaurant and hospitality sector, is looking for talent to fill the position of Technical Support Assistant / Help Desk. Requirements: Academic Qualification: Graduate from a higher institute in Computer Science / Information Technology / Technical Support, or currently completing such studies. Provide a simple copy of the obtained degree / diploma. Minimum three (3) years of experience in technical support services / help desk, in-person (Level 2). Provide a copy of employment certificate. Availability to work in-person Monday through Friday, 9:00 AM – 6:30 PM in Miraflores. Responsibilities: In-person incident handling for users involving desktops, laptops, printers, and networks. Customer service: answering questions, resolving issues, and providing assistance via multiple channels (telephone, email, chat, and remote desktop). Troubleshooting: diagnosing and resolving hardware, software, and network issues. Maintenance: performing preventive and corrective maintenance on hardware and software. Documentation: recording incidents, solutions, and procedures for future reference. Level 2 technical support. Key Skills: Technical knowledge: familiarity with operating systems, networks, hardware, and software (experience with Windows OS and office productivity software). Communication skills: ability to clearly and concisely explain technical concepts to users with varying levels of technical knowledge. Problem-solving: efficiently diagnosing and resolving issues while minimizing service interruptions. Time management: prioritizing tasks and managing time effectively to resolve issues within established deadlines. Customer orientation: delivering high-quality service and meeting customer needs. -Requirements- Minimum education: Technician 3 years of experience Age: between 20 and 35 years Keywords: assistant, helper, aide, auxiliary, support, technician, tech, technology, technologist, help, assistance, counter, desk, exhibitor, display