Post-Sales Advisor

Description

Job Summary: We are seeking a Post-Sales Advisor to enhance the customer experience, manage warranties and claims, and build long-term relationships. Key Highlights: 1. Improve the post-purchase customer experience. 2. Manage warranties, claims, and returns. 3. Build trust-based and loyal customer relationships. Our client is a company with over 30 years of experience, dedicated to importing and marketing high-quality products. They are exclusive representatives of renowned international brands in health, beauty, wellness, air care, and more**.** They are currently seeking a Post-Sales Advisor: You will be responsible for improving customers’ post-purchase experience, managing warranties, claims, and returns, and building long-term trust-based and loyal relationships. **Main Responsibilities** * Handle customer inquiries and complaints, guiding them through warranty, exchange, and return processes. * Coordinate the intake and tracking of products sent to Technical Service, from receipt to delivery. * Manage complaints and inquiries across the company’s various sales channels. * Administer post-sales platforms, ensuring all cases are resolved promptly. * Coordinate with Logistics for product pickups and with the Payments department for monetary refunds when applicable. * Provide customers with the Complaints Book and ensure timely resolution of each case, including follow-up on complaints filed with INDECOPI. * Implement customer retention and loyalty initiatives in collaboration with the Marketing department. * Prepare daily, weekly, and monthly reports on service interactions and departmental performance. **Requirements** * Completed technical or university degree in Business Administration or related fields. * Minimum 2 years of experience in sales and/or post-sales, preferably in health-related products or retail. * Intermediate-level proficiency in Microsoft Office. * Basic English (desirable). * Strong verbal communication and interpersonal skills. * Familiarity with the complaint process via the Complaints Book. **Benefits** * Base salary of S/ 1,500 \+ statutory benefits (Essalud, bonuses, CTS). * Opportunity to join a solid and growing company in the health sector. * Collaborative work environment with professional development opportunities. * Ongoing training in customer service and post-sales processes. **Working Hours** Monday to Friday, 9:00 am to 6:00 pm; Saturdays, 9:00 am to 2:00 pm. Salary: S/.1,400\.00 \- S/.1,500\.00 per month Application Question(s): * What is your expected salary? * In which district do you reside? Work Location: On-site employment