Call Center - Receptionist

Description

Position Summary: We are seeking Call Center staff for a dental clinic, responsible for patient care, treatment information, and appointment scheduling, with excellent communication skills and a results-oriented approach. Key Highlights: 1. Customer service and sales in the healthcare sector 2. Management of appointment scheduling systems and WhatsApp Business 3. Excellent verbal communication and spelling **We are seeking a Call Center Receptionist – Segura Sonrisa Dental Clinic, V.E.S. branch** A dental clinic is looking for customer service personnel. Requirements: experience in customer service or sales, excellent communication skills, and a results-oriented approach. Responsibilities: patient care, treatment information, and appointment scheduling. We offer: fixed salary \+ commissions, a positive work environment, and job stability. Essential Requirements * Minimum **6 months to 1 year** of experience in call centers, customer service, or sales (healthcare experience preferred). * Excellent **verbal communication**, empathetic and clear tone. * Experience in SALES or COMMERCIAL roles. * Basic proficiency in **WhatsApp Business, CRM, Excel**, or appointment scheduling systems. * Strong **spelling skills** (for chat and WhatsApp responses). * Ongoing performance indicator evaluation * Managing patient or client appointments, ensuring accurate system scheduling. * Confirming, rescheduling, and following up on appointments. * Greeting and guiding customers courteously and professionally. * Accurately entering customer data into the system. * Handling inquiries, questions, and complaints, routing them appropriately. * Coordinating with various departments to ensure proper service delivery. * Maintaining order and confidentiality of information. Employment Type: Full-time Work Location: On-site employment