Customer Service

Description

Job Summary: We are seeking a Receptionist – Customer Service and Sales professional with a dynamic, communicative, and persuasive attitude, focused on connecting with people and converting inquiries into care opportunities for a company with 10 years of experience in mental health. Key Highlights: 1. Opportunity for dynamic and communicative individuals with a service-oriented vocation. 2. Key role in patient care and conversion of inquiries. 3. Focus on identifying needs and providing appropriate solutions. At **Excelentemente**, we have been dedicated to mental health in Huancayo for **10 years**, delivering specialized care and supporting our patients and their families. We are looking for a **Receptionist – Customer Service and Sales** professional with a positive attitude, strong communication skills, and a clear orientation toward service and results. We seek a **dynamic, communicative, persuasive individual who easily connects with people**, enjoys delivering excellent service, identifying each patient’s needs, and converting inquiries into care opportunities. If you enjoy sales, interacting with people, and embracing challenges, this opportunity may be right for you! **What Are We Looking For?** * Graduate or bachelor’s degree in **Administration, Accounting, Secretarial Studies, Administrative Assistance**, or related fields. * Minimum **1 year of experience** in customer service, sales, reception, call centers, or commercial functions. * Experience or interest in **service sales and customer follow-up**. * Excellent verbal communication and fluency. * Commercial mindset, persuasion skills, and goal-oriented attitude. * Ability to identify needs and provide appropriate solutions. * Empathy and courteous demeanor when interacting with patients and their families. * Capacity to manage difficult situations and work under pressure. * Organization, proactivity, and follow-up capability. * Basic proficiency in computer tools. * Availability to work **full-time**. **Main Responsibilities** * Greet and guide patients and their families in a courteous and professional manner. * Provide clear and compelling information about our services, professionals, schedules, pricing, and benefits. * **Manage inquiries from potential patients and convert them into appointments and services.** * Follow up with interested individuals who have not yet scheduled an appointment. * Identify patient needs and recommend the most suitable service or professional. * Conduct calls and follow-ups with patients via official communication channels. * Manage, confirm, and reschedule appointments. * Follow up with patients who do not have an upcoming appointment, promoting continuity of care. * Follow up with former patients and opportunities for new services. * Register and update client and patient information. * Coordinate with professionals regarding schedule availability to facilitate appointment booking. * Monitor **commercial indicators, generated appointments, and finalized services**. * Support payments and administrative documentation. * Address inquiries, issues, and complaints, seeking timely resolutions. * Maintain close communication with the team to ensure an excellent patient experience. **What Do We Offer?** * **Formal employment registration from day one.** * **REMYPE** labor regime and corresponding employee benefits. Salary: S/.1,200.00 \- S/.1,500.00 per month Workplace: On-site employment