Customer Service Agent

Description

Job Summary: We are seeking a Customer Service Agent to strengthen knowledge, develop professional skills, and grow within an expanding industry. Key Highlights: 1. Opportunity for professional growth in the telecommunications sector 2. Position to develop professional skills 3. Ideal for those seeking to strengthen their knowledge **We are Fibramax**, a Peruvian telecommunications company specializing in fiber-optic internet. We deliver high-quality services through our fully private 100% fiber-optic network and a dedicated team committed to providing the best experience for our customers. **Grow professionally with Fibramax!** We are looking for a **Customer Service Agent**, an ideal position for individuals wishing to strengthen their knowledge, develop professional skills, and grow in a constantly expanding industry. **Requirements:** * Reside in districts near Villa El Salvador. * Bachelor’s degree holders, or technical or university students in the final cycles of Administration, Accounting, Finance, or related fields, as well as individuals with incomplete studies. * Desired experience of 6 months in customer service, sales, or collections via telephone (experience is not mandatory, but eagerness to learn is required). * Basic Excel proficiency. * Fast and accurate typing. * Ability to work in a team, organizational skills, and attention to detail. * Calm and patient demeanor. * Immediate availability. **Responsibilities:** * Handle customer inquiries via chat and other channels such as phone calls, providing assistance in sales, technical support, and billing. * Register and route requests via tickets, emails, or internal WhatsApp to respective departments. * Send and monitor mass WhatsApp communications regarding outages and preventive maintenance, coordinated in advance with the relevant department. * Keep customer contact information (phone number, address, coordinates, email) up to date. * Correct phone numbers and update them with the most recent ones. * Guide customers on processes and available service channels. * Perform other duties assigned by the company. **Work Location:** * Villa El Salvador (near the intersection of Av. 200 Millas and Av. Central). * Residency in nearby districts is required. **Benefits:** * Performance bonuses in July and December. * Vacation days. * Biweekly payments. * Fixed working hours. * Stable employment. * Eligibility for formal payroll inclusion after 6 months. **Working Hours:** * Schedule: Monday to Sunday, 2:00 p.m. to 10:00 p.m. (with one weekly day off on either Saturday or Sunday). Employment Type: Full-time Salary: Starting from S/.1,300.00 per month Application Questions: * In which district do you reside, and are you able to work onsite? * Do you have experience in customer service? Please comment. * Do you agree to an initial salary of S/.1,300 and the receipt-of-honorariums payment modality? Workplace: Onsite employment