CUSTOMER SERVICE EXECUTIVE

Description

Position Summary: We are seeking personnel for customer service and aesthetic center management, combining Japanese and Korean techniques for skin health. Key Highlights: 1. Customer service, sales, or reception experience, preferably in aesthetics. 2. Effective communication skills, empathy, and proactivity. 3. Opportunity for professional development and continuous training. Are you passionate about aesthetics, wellness, and customer service? At SORA AESTHETIC®, we are a specialized facial aesthetics center that combines Japanese and Korean techniques to preserve skin health, quality, and wellness. We operate under high standards of service, professionalism, and customer experience, delivering personalized services focused on the holistic care of each individual. We are currently seeking individuals who wish to join our team and contribute to the growth of a brand committed to excellence and customer satisfaction. **PROFILE REQUIREMENTS:** · **Education: Technical or university studies in Administration, Marketing, Secretarial Studies, Communications, or related fields.** · **Experience:** Minimum 1 year of experience in customer service, reception, sales, or similar positions. Experience in aesthetic centers, spas, clinics, gyms, or service-based businesses is desirable. · **Knowledge:** \- Sales techniques and commercial follow-up. \- Calendar management and appointment scheduling. \- WhatsApp Business usage. \- Cash handling and payment methods. \- Basic Microsoft Office. \- Customer service protocols. · **Skills:** \- Customer orientation. \- Effective communication. \- Empathy. \- Organization. \- Proactivity. \- Commercial ability. \- Responsibility. \- Conflict resolution \- **MAIN RESPONSIBILITIES:** \- Provide courteous, professional, and personalized service to all customers. \- Receive, guide, and accompany customers during their visit to the aesthetic center. \- Address inquiries regarding services, promotions, and service procedures. \- Appropriately manage customer complaints, feedback, or requests. \- Schedule, modify, and confirm appointments according to the aesthetic center’s availability. \- Confirm appointments via the company’s designated channels. \- Maintain up-to-date calendars and service records. \- Timely coordinate any changes or rescheduling of appointments. \- Provide clear information about current services, treatments, and promotions. \- Follow up with potential and repeat customers. \- Promote the sale of treatments, packages, and complementary services. \- Support customer loyalty and retention initiatives. \- Accurately register customer information in the aesthetic center’s authorized systems. \- Process payments and issue corresponding receipts. \- Keep service and sales records updated. \- Assist in preparing reports requested by the Site Coordinator. \- Maintain personal appearance in accordance with SORA MEDICAL SPA® standards. \- Comply with company policies, procedures, and protocols. \- Maintain order and presentation of the reception area and assigned spaces. \- **BENEFITS:** \- Pleasant work environment. \- Continuous training. \- Opportunity for professional development. \- Salary: **S/\[1130 TO 1300]** \- Formal payroll with statutory benefits. **WORK SCHEDULE:** Full-time: (9 AM TO 5 PM OR 12 PM TO 9 PM) **LOCATION:** \* Address: (Av La encalada 1010 of 206\) Salary: S/.1,130\.00 \- S/.1,300\.00 per month Workplace: On-site employment