Director, Non Branches

Description

Position Summary: Responsible for defining, leading, and executing the comprehensive Non-Branches channel strategy for Retail Banking, ensuring sustainable growth in sales, profitability, and customer acquisition. Key Highlights: 1. Lead the global Non-Branches strategy with an omnichannel vision. 2. Drive digital transformation and intensive use of data. 3. Develop, motivate, and retain key talent. Request ID: 264483 Thank you for your interest in joining Scotiabank Perú—we appreciate your application. We are seeking talented individuals who wish to grow and help achieve our organization’s objectives. Wishing you great success throughout this process! **Non-Branches Director** **Purpose** Responsible for defining, leading, and executing the comprehensive Non-Branches channel strategy for the Retail Banking Vice Presidency, ensuring sustainable growth in sales, profitability, customer acquisition, and customer deepening through non-traditional physical, remote, and digital models. This role guarantees end\-to\-end orchestration of the non-face-to-face sales ecosystem—integrating Targeted Sales, Contact Center, Small Business Commercial Support, Remote Territory, and Digital Sales—with an omnichannel, customer-centric, data-driven approach aligned with the bank’s risk appetite, internal regulations, and strategic objectives. **Responsibilities** * Foster and lead a customer-centric culture across the entire team to deepen customer relationships and leverage the Bank’s extensive relationships, systems, and knowledge. * Define and deploy the global Non-Branches strategy aligned with the Retail Banking and Distribution strategic plan. * Lead a customer-centric culture by promoting consultative sales models and consistent customer experience. * Oversee Targeted Sales, Contact Center, Small Business Commercial Support, Remote Territory, and Digital Sales functions. * Ensure prioritization of commercial initiatives to maximize productivity, conversion, and channel-level profitability. * Design and evolve the Non-Branches commercial management model based on best practices and analytics. * Define strategic performance KPIs and ensure their monitoring and execution. * Supervise targeted and digital commercial campaigns, ensuring goal achievement and SLA compliance. * Lead vendor and partner relationships in accordance with bank standards. * Drive digital transformation and intensive use of data. * Ensure regulatory, risk, AML/CFT, and conduct compliance. * Develop, motivate, and retain key talent, managing succession plans. * Coordinate with Human Resources on organizational structures, compensation, and performance management. * Understand the Bank’s risk culture and how risk appetite must be considered in daily activities and decisions. * Create an environment where the team conducts efficient and effective operations within their respective areas, while ensuring the suitability, compliance, and effectiveness of daily business controls to meet obligations aimed at reducing operational risk, regulatory non-compliance risk, money laundering and terrorist financing risk, and conduct risk—including responsibilities established under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, International Anti-Money Laundering and Counter-Terrorist Financing Manual, and Business Conduct Guidelines. * Promote a high-performance environment and implement a workforce strategy that attracts, retains, develops, and motivates the team; to achieve this, foster an inclusive workplace, communicate the vision, values, and business strategy, and manage a succession and development plan for the team. **Requirements:** * University degree in Business Administration, Economics, Industrial Engineering, Marketing, or related fields. An MBA or Master’s degree is desirable. * Minimum 10 years’ experience in financial institutions, leading multiple commercial channels. * Advanced knowledge of sales, analytics, campaigns, vendor management, and team leadership. * Advanced English proficiency. Location(s): Peru : Lima : San Isidro Thank you for your interest; however, only candidates selected for interviews will be contacted. \*\* At Scotiabank Perú Group, we value the unique skills, experiences, and perspectives each person brings. We champion inclusion with passion and respect. If you believe we could provide you with a reasonable accommodation during the selection process, please indicate this when registering your information on our platform or when contacting our Talent Acquisition team. We are committed to creating and maintaining an inclusive, accessible, and safe environment where everyone is welcome.