Reports Executive

Description

Position Summary: Attend to, inform, and guide patients through medical care processes, coordinating the preparation and delivery of documentation and receiving complaints/suggestions. Key Responsibilities: 1. Direct attention and collaboration with the public and patients at the clinic 2. Coordination and management of medical documentation and complaints 3. Dynamic role accompanying patients and conducting satisfaction surveys **Job Description** ---------------------- Attend to, collaborate with, and provide information to the general public. Inform and process requests for medical information. Provide information regarding locations and general reference points for services. Collaborate with and guide patients through care processes in any clinic service. Receive and register patients’ requests for medical documentation. Coordinate with Clinical Records Archive staff, Medical Directorate, and personnel from other departments to prepare requested documentation. Coordinate and/or deliver requested documentation directly to patients. Receive patient complaints and/or suggestions. Receive, deliver, and register documents arriving at the clinic to their respective recipients. Receive, dispatch via courier service, and register various documents sent outside the clinic. Prepare and report daily cash closure. Evolve from a static role to a dynamic one, physically accompanying vulnerable or disoriented patients throughout their care journey. Proactively conduct patient satisfaction surveys upon completion of outpatient services. **Candidate Requirements** -------------------------- * Technical or incomplete university studies in Administration, Secretarial Studies, or related fields * One year of in-person customer service or call center experience; preference for healthcare or hospitality sectors * Intermediate English proficiency (desirable) **Selection Process** ------------------------ Our selection process is conducted through Aira \- a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to this position 2\. Check your email 3\. Log in to Aira and answer the requested questions and/or assessments Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ Auna is a leading organization whose primary commitment is to deliver health and wellness to its members and patients. We continuously pursue innovation to provide high-quality, accessible health solutions for everyone. We operate in Peru, Colombia, and Mexico, and have over 14,500 employees. At Auna, we work with a people-centered, comprehensive health care model—the most important pillar of our mission. **Our Benefits** ----------------------- * Medical insurance * Training programs and courses * Wellness activities * Meal subsidy * Product discounts