Job Summary: Provide comprehensive technical support to users, systems, and equipment, ensuring operational continuity and maintenance of technological resources within the organization. Key Highlights: 1. Comprehensive technical support for systems and users 2. Access management and preventive/corrective maintenance 3. Assistance with equipment installation and configuration TECHNICAL SUPPORT ASSISTANT · Job Objective Provide technical support to organizational users, ensuring operational continuity of systems, computer equipment, networks, and technological platforms through timely incident resolution, access management, and maintenance of technological resources. Requirements: Graduate or final-year student in Computer Science, Information Technology, Systems Engineering, or related fields. Minimum 6 months of experience in technical support or similar positions. Knowledge of hardware and software support. Basic knowledge of networks, connectivity, and equipment configuration. Experience in user and access management. Knowledge or experience using Monday.com (desirable). Basic to intermediate proficiency with office productivity tools. Key Responsibilities: Provide technical support to users on platforms such as Mediweb, Monday, Google Workspace, and other corporate tools. Manage user access: creation, modification, and deletion across various organizational systems. Respond to, log, and track incidents reported by different departments. Manage and monitor incidents using internal tools such as Monday.com. Perform preventive and corrective maintenance on computer equipment (PCs, laptops, and printers). Support equipment and peripheral installation, configuration, and commissioning. Administer and maintain up-to-date inventory of technological equipment and access rights. Verify proper operation of networks and connectivity across all locations. Provide support in managing technology vendors (equipment, telephony, internet). Administer and provide support for the telephone switchboard. Conduct site visits and campaigns as required. Support field assembly, configuration, and deployment of equipment. Other related duties assigned by the immediate supervisor. Conditions Work Mode: On-site Location: La Marina - San Miguel Schedule: Monday to Friday, 7:00 a.m. to 4:00 p.m.; Saturdays, 7:00 a.m. to 12:00 p.m. Availability for inter-site transfers according to operational needs. · We Offer: Financial agreements. Educational agreements. Pleasant work environment. Professional growth opportunities. · We are committed to promoting equity, diversity, and inclusion within our teams and ensuring safe workplaces for everyone. All applicants will be considered without discrimination. JOIN OUR TEAM!. -Requirements- Minimum Education: Technical Degree 2 years of experience Keywords: assistant, helper, aide, auxiliary, support, technician, technologist, tech, technology, technician, technical, assistant, support, helper, aide, assistance, tech support, technical support, technology support
Amaru Quispe
Computrabajo
Amaru Quispe
Computrabajo
