CCTV Operator and Customer Service Representative

Description

Job Summary: We are seeking a CCTV operator to provide security services and remote assistance for residential buildings. Key Highlights: 1. Friendly interaction with customers and assistance with inquiries. 2. Monitoring of access points and management of security incidents. 3. Strong service orientation and courteous treatment of customers. Doorman is a Peruvian company that leverages technology to remotely monitor and assist residential buildings from a modern control center, thereby enhancing the well-being of Latin American families. We are growing rapidly, and therefore we are looking for a CCTV operator who will serve as the company's frontline representative in operations and deliver the highest quality security and assistance services from our control center. **Responsibilities** · Interact courteously with customers and assist them with any questions they may have. · Route external service requests from customers to the responsible departments. · Monitor pedestrian and vehicle access to assigned buildings; register visitors and service providers prior to building entry. · Activate alarms and notify police in case of any incidents at assigned buildings. · Complete incident reports required for submission to police or municipal security forces (serenazgo). · Complete shift change reports. · Manage recordings and access logs upon customer request. **Required Skills** \- Availability to work on-site in rotating day and night shifts in the district of San Isidro \- Strong service orientation and courteous attitude toward customers \- Intermediate proficiency in Microsoft Office \- Proficiency in computer usage \- Prior experience in control centers or call centers is preferred Employment Type: Full-time Salary: S/.1,950.00 \- S/.2,200.00 per month Education: * Completed secondary education (preferred) Work Location: On-site employment