CCTV Operator - Customer Service.

Description

Job Summary: Doorman is seeking a CCTV Operator to provide security and remote assistance to residential buildings from a control center, interacting courteously with customers and managing access and incidents. Key Highlights: 1. Key role in residential building operations and security 2. Friendly customer interaction and incident management 3. Access monitoring and alarm activation Doorman is a Peruvian company that leverages technology to remotely monitor and assist residential buildings from a modern control center, thereby enhancing family well-being across Latin America. We are growing rapidly, which is why we are looking for a CCTV Operator who will serve as the company's frontline representative in operations and deliver the highest possible standard of security and assistance from our control center. **Responsibilities** · Interact courteously with customers and assist them with any questions they may have. · Route external service requests from customers to the responsible departments. · Monitor pedestrian and vehicle access to assigned buildings; register visitors and suppliers prior to building entry. · Activate alarms and notify police in case of any incident at assigned buildings. · Complete incident reports required for submission to police or municipal security forces (serenazgo). · Complete shift change reports. · Manage recordings and access logs upon customer request. **Required Skills** · Strong service orientation and excellent customer communication skills · Intermediate proficiency in Microsoft Office · Fluency in computer usage · Prior experience in control centers or call centers is preferred · Availability to work on-site in rotating day and night shifts in the district of San Isidro Workplace: On-site employment Salary: S/.1,850.00 - S/.2,100.00 per month Workplace: On-site employment