Customer Support

Description

Job Summary: We are seeking a proactive, detail-oriented Help Desk Executive to handle inquiries, train users, manage incidents, and coordinate solutions. Key Responsibilities: 1. Handle inquiries and train users 2. Analyze, manage, and resolve incidents 3. Coordinate with internal departments for rapid responses We are **eBIZ**, a company with over 25 years of experience in eBusiness solutions, operating across multiple Latin American countries. We are currently looking for a **Help Desk Executive** to join our team. If you are proactive and detail-oriented, this is your opportunity! **What will you do with us?** * **Handle inquiries** from our customers and suppliers via multiple channels: phone calls, emails, and chats. * **Train** our users—both in-person and online—on how to use our platform. * **Analyze, manage, and resolve** incidents and requests reported by users. * **Coordinate** with other internal departments to ensure timely and effective responses to each case. * **Follow up** on cases until full resolution. **What are we looking for?** * Technical or university studies in Administration, Engineering, Accounting, Computer Science, or related fields (preferred). * At least 6 months of experience in customer service or call center roles (preferred). * Strong **empathy, proactivity, and excellent communication skills**. * Availability to work onsite Monday through Friday and remotely on Saturdays. **What do we offer?** * **Formal employment contract** from day one. * Monthly salary plus performance-based bonus. * Ongoing **training**. * **Working hours:** Monday–Friday: 8:00 a.m. to 6:00 p.m. (onsite); Saturdays: 9:00 a.m. to 12:00 p.m. (remote). * **Mandatory Life Insurance**. Salary: S/.1,400\.00 per month Application Question(s): * Do you have customer service or call center experience? If so, how long? * Which communication channels have you used with customers? Work Location: Onsite employment