HELP DESK ASSISTANT

Description

Position Summary: We are seeking a Help Desk Assistant to provide technical support, install, configure, and maintain equipment, manage user accounts, and participate in IT projects. Key Responsibilities: 1. Comprehensive technical support to users for hardware, software, and connectivity 2. Management of devices, operating systems, and applications 3. Support in network administration and troubleshooting RAS IMPORT SRL is looking for a Help Desk Assistant to join our team. Requirements \* Technical graduate or final-cycle student in Systems Engineering, Computer Science, or related fields. \* Minimum 6 months of experience in technical support and help desk services. \* Knowledge of hardware, LAN networks, PC and laptop configuration, printers, switches, and routers. \* Basic knowledge of MySQL, cybersecurity, and elementary English. \* Basic proficiency in Linux, Windows, iOS, and programming (PHP, Python, Java, C\+\+ and Bash). Responsibilities \* Provide technical support to users for hardware, software, and connectivity. \* Install, configure, and maintain equipment, operating systems, and applications. \* Manage user accounts, access permissions, and password resets. \* Log and track incidents using the ticketing system. \* Support network administration and resolution of connectivity issues. \* Participate in IT department projects and initiatives. Benefits \* Formal employment under MYPE payroll starting on Day 1. \* Working hours: Monday to Friday, 9:00 a.m. to 7:00 p.m. \- Miraflores \* Market-competitive salary: S/ 1,500\.00 \* Biweekly payments Salary: Starting from S/.1,500\.00 per month Work Location: On-site employment